Dutch Travel Customer Support - Katowice, Poland

Cross Border Talents; Województwo śląskie; On-site; PLN 91,000 - 109,000; Full time

Benefits offered by this job

Work for Trip.com group

Private medical care (Luxmed)

Group insurance program

Sports and leisure program (My benefit

Dynamic international environment

Job summary

Cross Border Talents is seeking a customer support associate in Poland to assist customers by phone, chat, and e-mail. You will help with travel changes, provide information on flights and services, and support partners with pricing and policies.

A dynamic, multinational environment awaits with training and progression opportunities. Applicants should have Dutch C1 and English B2 proficiency, strong computer skills, and prior customer service experience.

Qualifications

• Dutch language proficiency at C1 level and English at B2 level in spoken and written form.
• Excellent technical skills including MS Office, browsers and general computer literacy.
• Positive energy and enjoyment in communicating with customers and colleagues.
• Previous experience in customer service, digital service platforms and CRM tools is advantageous.

Responsibilities

• Respond to customers via phone, chat and e-mail (inbound and outbound).
• Assist customers with travel difficulties and changes to reservations, including time, destination and personal data updates.
• Advise partners on flights, products, prices, fares, rules, and online services.
• Contribute to the success of our client and handle cancellations and refunds.

Skills

Dutch C1

English B2

MS Office

General computer skills

Customer communication

Job description

Tasks:

• Responding to customers via phone, chat, and e-mail (outbound and inbound).

• Support customers with travel difficulties.

• Change the reservation both in time and destination, change of personal data

• Advise partners on flights, products, prices, fares, rules, and online services

contributing to the success of our client.

• Dealing with cancellations and refunds

Requirements

Requirements:

• Dutch C1 and English B2 (both spoken and written)

• Excellent technical skills (MS Office, Browsers, general computer skills)

• Positive energy, enjoy communicating with customers and colleagues

• Previous experience in Customer service, digital service platforms and CRM tools is

an advantage

Benefits

What do we offer you?

• Work for the largest, well-known Trip.com company

• Salary: 9000 PLN gross monthly

• 1st contract – probation – 3 months (training is paid from day 1).

• Private medical care (Luxmed),

• Group insurance program, sports, and leisure program (My benefit),

• A very dynamic and international work environment with plenty of career

opportunities,

• Social activities, events, and celebrations,

• Multinational environment.