Candidate Service Specialist (Dutch Language)

Adecco Portugal; Polska; Remote; PLN 78,000 - 96,000; Full time

Job summary

Adecco Poland is seeking a customer-oriented Specialist for our inbound channel, fully remote. You will be the first contact for customers with questions, requests or problems, providing clear information, professional support and effective solutions.

Responsibilities include handling calls, active listening, accurate recording, and ensuring compliance with procedures and data protection. 0–3 years experience and Dutch C1 required.

Qualifications

• 0 to 3 years of relevant experience; freshers welcome.
• Dutch language proficiency at C1 level is mandatory.
• Strong customer orientation and a helpful attitude.
• Ability to stay calm and professional in stressful situations.

Responsibilities

• Professionally handle incoming calls from customers.
• Actively listen to identify customer needs.
• Provide reliable information and resolve reported problems.
• Record customer interactions accurately in internal systems.
• Follow procedures and data protection rules; escalate complex cases.

Skills

Dutch language

Customer orientation

Problem solving

Attention to detail

Multi-system navigation

Communication skills

Job description

Adecco Poland is looking for a customer-oriented Specialist to join our customer service team in the inbound channel.

In this position, you will be the first point of contact for customers who come to us with questions, requests or problems. Your goal will be to provide clear information, professional support and effective solutions.

Work in an international environment 100% remotely.

Responsibilities:

• Professional and courteous handling of incoming calls from customers
• Active listening to customers and accurate identification of their needs
• Providing reliable information and efficiently solving reported problems
• Accurately record customer interactions in internal systems
• Compliance with applicable procedures, quality standards and data protection rules
• Escalating more complex cases when justified

Requirements

• 0 to 3 years of relevant experience. (Freshers welcome)
• Dutch language proficiency ( C1 Mandatory).
• Strong customer orientation and helpful and positive attitude
• Ability to remain calm and professional in stressful situations
• Good problem-solving skills and high attention to detail
• Basic computer skills and the freedom to work with multiple systems at the same time
• Reliability, punctuality and ability to work according to the schedule and applicable procedures
• Willingness to learn and openness to coaching and receiving feedback

What do we offer?

• The initial contract will be for 3 months and based on the performance during this period; the contract will be extended.
• Salary at the level of PLN 7,000 gross per month
• Stable working hours Monday to Friday 08:30 - 16:30 and 09:30 - 17:30
• Friendly, supportive working environment