Travel Advisor with Russian

Concentrix; Zabrze; On-site; PLN 51,000 - 61,000; Full time

Benefits offered by this job

Base salary 5000 PLN

Civil contract 32.68 PLN

Bonus up to 1600 PLN

Katowice location

Training provided

Team leader support

Language classes

Recognition program

Referral program 4000 PLN

Concentrix University access

Job summary

Concentrix in Katowice, Poland is seeking agents to support the Russian market through phone, chat and email. You will handle sensitive travel-related information and serve as a brand ambassador with a proactive and empathetic approach.

The role requires Russian at C1 and English at B2, with two shifts (08:00-16:30 and 13:30-22:00) including weekends and holidays. Training is fully paid and we offer growth opportunities.

Qualifications

• Russian language requirement at C1 level.
• English proficiency at B2 level or higher.

Responsibilities

• Respond to customers via phone, chat and e-mail (inbound and outbound) – Russian market.
• Handle confidential travel-related information (hotels, flights).
• Maintain a proactive, patient, empathetic attitude and represent the brand.

Skills

Russian (C1)

English (B2)

Job description

• Responding to customers via phone, chat, and e-mail (outbound and inbound) - Russian market.
• Working with confidential travel-related customer information and treating it sensitively (hotel bookings, plane tickets).
• Presenting proactive, patient, empathetic and understanding attitude.
• Serve as a brad ambassador one of the most popular travel agency.

Our requirements:

• Russian language skills (C1 level) and English (min. B2 level).
• Availability to work in flexible schedule (2 shifts 08:00 - 16:30 early shift s well as 13:30 - 22:00 late shift) on weekends (3 weekends per month) and local public holidays.
• Previous experience in customer service/call center/tourism industry/airline industry is preferred.

Our offer:

• Employment contract (base salary: 5000 PLN gross monthly) or civil contract (base: 32,68 PLN gross hourly).
• Up to 1600 PLN gross of bonus.
• Modern workplace in the heart of Katowice: Zabrska 19.
• Team-building events.
• Fully paid training to prepare you for direct contact with customers.
• Team leader support at every stage of cooperation.
• Language classes: Polish and English.
• Be The Best recognition program with financial award.
• Referral campaign - work with friends and ear up to 4000 PLN gross.
• Free of charges courses available on: Concentrix University, Linkedin Learning.