Customer Care Expert with Dutch

WiP Jobs Recruitment; Warszawa; Hybrid; PLN 90,000 - 120,000; Full time

Job summary

WiP Jobs Recruitment is assisting a leading web development platform in Warsaw to hire a Customer Care Expert with Dutch language skills. You will provide technical support across channels, maintain records, and collaborate with cross-functional teams to ensure exceptional service.

The ideal candidate has Dutch at C1/C2 and English at C1, about 1 year in customer-oriented roles, and a valid Polish residence permit/Visa or EU citizenship. Permanent contract and hybrid work setup are offered.

Qualifications

• Fluency in Dutch (C1/C2 level) is essential.
• Proficiency in English (C1 level) for international communication.
• Approximately 1 year of experience in customer-related roles.
• Polish residence permit / visa / EU citizenship is required.

Responsibilities

• Provide technical solutions and support on products via email, phone, and chat.
• Maintain accurate records of customer interactions and feedback.
• Address inquiries, troubleshoot issues, and resolve concerns promptly and effectively.
• Analyze user behavior and feedback to determine impact on satisfaction.
• Collaborate with cross-functional teams to ensure seamless resolution and satisfaction.
• Identify opportunities to enhance the customer experience and share insights with the team.
• Liaise with product teams to understand users’ needs.

Skills

Dutch language

English language

Customer service

Communication skills

Active listening

Multitasking

Adaptability

Job description

About the job Customer Care Expert with Dutch

Our client a leading web development platform dedicated to empowering individuals and businesses to create visually stunning websites effortlessly. As they continue to expand their global reach, they are looking for a Customer Care Expert with Dutch to join their dynamic team in Warsaw.

What Duties Will Help You Grow?

• Provide technical solutions and support on products via various communication channels (e.g., email, phone, chat);
• Maintain accurate and up-to-date records of customer interactions and feedback;
• Address customer inquiries, troubleshoot issues, and resolve concerns promptly and effectively;
• Analyze user behavior, content suitability, and relevance to determine their effect on user satisfaction;
• Collaborate closely with cross-functional teams to ensure seamless issue resolution and customer satisfaction;
• Influence the way users are supported and improve it to make sure users experience is the best possible;
• Work with all other departments and product teams, and liaise with them about users needs;
• Proactively identify opportunities to enhance the customer experience and share insights with the team.

What Do You Need To Start?

• Fluency in Dutch (C1/C2 level) is essential;
• Proficiency in English (C1 level) to effectively communicate with the international team;
• Approximately 1 year of experience in any customer-related role, such as shop assistant, waiter, bartender, or customer support, demonstrating a strong commitment to customer satisfaction;
• Customer-oriented mindset with a passion for delivering exceptional service;
• Excellent verbal and written communication skills;
• Exceptional listening and questioning skills;
• Ability to multitask in a very fast-paced environment;
• Enthusiasm for continuous learning and adapting to new technologies and processes;
• A valid Polish residence permit, Polish visa, or EU citizenship is required.

What We Have Prepared For You

A lot of benefits:

• Permanent contract with an attractive salary;
• Private Medical care;
• Hybrid working scheme (4 days on-site from the Warsaw office and 1 day remotely.);
• Career and growth opportunities in a solid and structured company;
• Multinational environment;
• Professional initial and development training.