Travel Advisor with Dutch

Concentrix; Katowice; On-site; PLN 83,000 - 96,000; Full time

Benefits offered by this job

Team-building events

Fully paid training

Team leader support

Referral bonus up to 4000 PLN

Job summary

Concentrix in Katowice is seeking a Travel Advisor with Dutch to respond to customers via phone, chat, and e-mail on travel-related cases. You will handle confidential information with sensitivity and maintain a proactive, empathetic attitude.

The role requires Dutch at C1 and English at least B2, with availability for flexible hours. A modern workplace and paid training are provided, along with team leader support and referral bonuses.

Qualifications

• Dutch language skills at C1 level and English at least B2 level.
• Experience in customer service / call center preferred.

Responsibilities

• Responding to customers via phone, chat, and e-mail on travel-related cases.
• Working with confidential customer information and treating it sensitively.
• Presenting proactive, patient, empathetic and understanding attitude.

Skills

Dutch language

English

Job description

Travel Advisor with Dutch

• Responding to customers via phone, chat, and e-mail (outbound and inbound) on travel-related cases.
• Working with confidential customer information and treating it sensitively.
• Presenting proactive, patient, empathetic and understanding attitude.

Your Responsibilities

• Responding to customers via phone, chat, and e-mail (outbound and inbound) on travel-related cases.
• Working with confidential customer information and treating it sensitively.
• Presenting proactive, patient, empathetic and understanding attitude.

Our Requirements

• Dutch language skills (C1 level) and English (min. B2 level)
• Availability to work flexible hours.
• Previous experience in customer service/call center/tourism industry/airline industry is preferred.

What we offer

• Civil contract with hourly rate 65.35/h gross.
• Modern workplace in the heart of Katowice.
• Team-building events.
• Fully paid training to prepare you for direct contact with customers.
• Team leader support at every stage of cooperation.
• Work with friends - the opportunity to receive a bonus up to 4000 PLN for referring friends.