Dutch-Speaking Customer Service Specialist — Fast-Paced Support

HeadHR; Kraków; On-site; PLN 40,000 - 55,000; Full time

Job summary

HeadHR is seeking a Dutch-speaking Customer Service Specialist in Kraków, Poland. You will provide professional support and ensure a smooth customer experience for inquiries in both Dutch and English.

The ideal candidate must possess strong communication skills, a customer-focused attitude, and the ability to resolve issues effectively while maintaining high service quality. Experience in a similar client-facing role is required.

Qualifications

• Minimum 1 year of experience in Customer Service or similar client-facing role.
• Ability to multitask and prioritize effectively.
• Attention to detail.

Responsibilities

• Handle customer inquiries via phone, email, and chat in Dutch and English.
• Provide accurate information about products and services.
• Resolve customer issues in a timely manner.
• Maintain accurate documentation in internal systems.
• Collaborate with internal teams to address complex requests.

Skills

Fluency in Dutch (C1)

Good command of English (B2 or higher)

Strong communication skills

Problem-solving mindset

Experience with CRM systems

Proficiency in MS Office

Job description

HeadHR is seeking a Dutch-speaking Customer Service Specialist in Kraków, Poland. You will provide professional support and ensure a smooth customer experience for inquiries in both Dutch and English.

The ideal candidate must possess strong communication skills, a customer-focused attitude, and the ability to resolve issues effectively while maintaining high service quality. Experience in a similar client-facing role is required.