Administrator ds Wsparcia Klienta (CIS Administrator with Dutch)

United Parcel Service Sweden Aktiebolag; Łódź; On-site; PLN 60,000 - 90,000; Full time

Job summary

United Parcel Service Sweden Aktiebolag is seeking a customer service professional to handle billing and invoices via email from our Łódź, Poland office. The role focuses on resolving queries, delivering information, and offering practical solutions under time pressure, with core emphasis on Dutch language proficiency and strong English communication.

Fixed-term contract, on-site role. Applicants should demonstrate multitasking abilities, problem analysis and decision-making skills, and a track

Qualifications

• Proficient in Dutch (written) and English communication.
• Excellent communication and time-management skills.
• Ability to handle multiple tasks under time pressure.
• Experience at UPS internal role for internal candidates only (at least 6 months).

Responsibilities

• Resolving customer queries sent via email regarding billing, invoices, credit notes
• Providing customers with necessary information and possible solutions
• General administrative tasks (e.g. creating reports, fulfilling data base)

Skills

Dutch (written)

English

Communication skills

Time management

Multitasking

Problem analysis

Problem solving

Decision making

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Opis stanowiska

• Resolving customer queries sent via email regarding billing, invoices, credit notes
• Providing customers with necessary information and possible solutions
• General administrative tasks (e.g. Creating reports, fulfilling data base)

We expect from applicants:

• Very Good Dutch (especially in writing)
• Good English
• Strong communications skills
• Ability to work under time pressure and to deal with multiple tasks
• Soft skills (problem analysis, problem solving, good decision making)
• At least 6 months employment track at current position in UPS (for internal candidates only)

Before proceeding with the recruitment process, please familiarize yourself with the procedure at the following link: https://ups.pagetiger.com/bdpxpfu

Employee Type:

Fixed Term (Na czas określony)

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