Dutch Inbound CS Consultant | Flexible Hours

careersinpoland; Warszawa; On-site; PLN 62,000 - 69,000; Full time

Benefits offered by this job

Group insurance

Sports card programme

Professional onboarding training

Career development opportunities

All necessary tools provided

Friendly team environment

Job summary

databroker Sp. z o.o. is seeking Dutch-speaking Customer Service Consultants to join our inbound team for a major courier company. You will handle inbound calls, provide information, and resolve delivery-related issues, ensuring a positive customer experience.

This full-time role in Warsaw requires advanced Dutch and strong English. Weekend work is possible, and you will receive onboarding, supervision, and career development support in a collaborative, multilingual environment.

Qualifications

• MANDATORY Dutch: advanced spoken and written Dutch.
• MANDATORY English: good command of English, both spoken and written.
• Experience in inbound or outbound customer service is an advantage.
• You enjoy talking to customers, listen to their needs, and effectively solve their problems.
• Independence and self-discipline are very important — we want to trust each other and support one another.
• You are comfortable using a computer, punctual, empathetic and composed.

Responsibilities

• Handling inbound calls.
• Providing customers with information and resolving issues related to parcel locker deliveries and courier shipments.
• Ensuring a positive experience with our Partner’s services.
• Complying with quality and performance standards established for the project.
• Availability to work weekends and public holidays.

Skills

Dutch (advanced)

English (good)

Job description

databroker Sp. z o.o. is seeking Dutch-speaking Customer Service Consultants to join our inbound team for a major courier company. You will handle inbound calls, provide information, and resolve delivery-related issues, ensuring a positive customer experience.

This full-time role in Warsaw requires advanced Dutch and strong English. Weekend work is possible, and you will receive onboarding, supervision, and career development support in a collaborative, multilingual environment.