Desktop Support Technician — Onsite IT & End-User Support

Frontiers; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Office presence emphasis

Wellbeing days

Volunteering days (up to 3)

Employee Assistance Programme

Frontiers Learning Hub

Job summary

Frontiers is seeking a Desktop Support Technician to empower local teams with reliable technology and responsive help desk support in Warsaw. You will troubleshoot hardware and software, deploy IT equipment, and resolve issues swiftly to minimize downtime and maintain productivity.

You will work onsite, support end users, manage devices, and contribute to IT strategies while adhering to SLAs and security best practices.

Qualifications

• 3-5 years of experience in a desktop support or similar role.
• Associate or Bachelor's degree in Information Technology, Computer Science, or related field (preferred).
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician)
• Familiarity with network configurations and protocols.
• Experience with operating systems (Windows, macOS, iOS).
• Knowledge of IT security best practices.
• C1 - C2 English level

Responsibilities

• Troubleshoot and resolve hardware and software issues autonomously (Level 2 Desktop Support Technician).
• Provide a high standard of IT Services Support onsite and remotely.
• Configure and deploy desktops, laptops, and mobile devices.
• Provide input on IT strategies and OKRs related to support efficiency.
• Utilize and contribute to IT support documentation and SOPs.
• Assist with network connectivity issues.
• Maintain an accurate inventory of all IT equipment and software licenses.
• Administer and grant Access Permissions to users.
• Onboard new starters and deliver IT Inductions.
• Provide end-user training and support for IT systems and applications.
• Collaborate with other IT team members to improve support processes.
• Support and contribute to both internal and external company events.
• Use JSM (Jira Service Management) ticketing system to communicate with users and provide updates.
• Ensure all tickets are resolved within defined SLA's (Service Level Agreements).
• Provide AV support in Meeting Rooms.

Skills

Experience: 3-5 years

Desktop support

English proficiency (C1-C2)

Windows/macOS/iOS familiarity

IT security best practices

Networking basics

Education

Associate or Bachelor's in IT/CS

Tools

Jira Service Management (JSM)

Job description

Frontiers is seeking a Desktop Support Technician to empower local teams with reliable technology and responsive help desk support in Warsaw. You will troubleshoot hardware and software, deploy IT equipment, and resolve issues swiftly to minimize downtime and maintain productivity.

You will work onsite, support end users, manage devices, and contribute to IT strategies while adhering to SLAs and security best practices.