End-User IT Support Technician L1/L2 On-Site

Brevco Services; Bydgoszcz; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

Brevco Services is seeking an experienced IT Support Technician to deliver first-line end-user assistance in a demanding enterprise environment in Bydgoszcz. The role focuses on keeping desktops, laptops and peripherals productive, with an emphasis on timely response and accurate ticket updates.

You will manage device setup, reimaging, software installation and hands‑on troubleshooting of Windows OS and network connectivity.

Qualifications

• Proven experience in end-user IT support in an enterprise or operational environment.
• Experience with device setup, reimaging and software installation.
• Hands-on experience in user support and troubleshooting (hardware, OS, connectivity).
• Experience working in a ticketing or service management system (logging and tracking tasks, e.g. ITSM).
• Familiarity with working in structured environments (following procedures, processes, checklists, and instructions).
• Good working knowledge of Windows operating systems (installation, configuration, troubleshooting), Basic networking (IP addressing, connectivity checks, Wi-Fi/LAN issues), Standard office software and common enterprise tools.
• Basic understanding of IT security practices (e.g., password handling, access control, safe use of devices).
• Ability to follow and develop documented procedures and technical instructions.
• Ability to prioritize and handle multiple tasks in a fast-paced environment.
• Good communication skills for interacting with users and team members.
• Ability to accurately record work performed (ticket updates, logs, checklists).
• Willingness and ability to work on-site and during extended hours when required (e.g., exercises, events).

Responsibilities

• Deliver First and Second Line (L1/L2) CIS Support focusing on first-line handling of user incidents and service requests.
• Prepare, configure, maintain and lifecycle support of all assigned end-user CIS equipment.
• Device setup, reimaging, software updates, and patch management with approved baselines.
• iPhone setup & reinstallation; configure basic settings for end users.
• Handle user account requests including passwords and MFA resets.
• Troubleshoot and resolve login, software, or connectivity issues; escalate complex problems.
• Record all performed work in designated systems for traceability and accountability.

Skills

End-user IT support

Device setup & imaging

Troubleshooting

ITSM ticketing

Windows OS

Networking basics

IT security basics

Procedures & checklists

On-site support

Communication

Documentation

Extended hours

Job description

Brevco Services is seeking an experienced IT Support Technician to deliver first-line end-user assistance in a demanding enterprise environment in Bydgoszcz. The role focuses on keeping desktops, laptops and peripherals productive, with an emphasis on timely response and accurate ticket updates.

You will manage device setup, reimaging, software installation and hands‑on troubleshooting of Windows OS and network connectivity.