Onsite Desktop Support Technician | End-User Training

Frontiers Media SA; Warszawa; On-site; PLN 60,000 - 84,000; Full time

Benefits offered by this job

Wellbeing days

Volunteering days

Employee Assistance Programme (EAP)

Learning Hub access

Job summary

Frontiers Media SA is seeking a Desktop Support Technician to ensure employees have reliable technology and a smooth IT experience in a local office of about 30 staff.

You will troubleshoot hardware and software issues, deploy equipment, and contribute to productivity through proactive support and clear communication. The role emphasizes hands-on technical work with a service‑oriented approach.

Qualifications

• 3–5 years of experience in desktop support or similar role.
• Experience supporting Windows, macOS and mobile devices.
• Familiarity with IT security best practices.

Responsibilities

• Troubleshoot and resolve hardware and software issues autonomously (Level 2 Desktop Support Technician).
• Provide high-quality IT Services Support onsite and remotely.
• Configure and deploy desktops, laptops, and mobile devices.
• Assist with network connectivity issues and IT SOPs.
• Maintain accurate inventory of IT equipment and licenses.
• Onboard new starters and deliver IT inductions.
• Provide user training and support for IT systems and apps.
• Use Jira Service Management for ticket communication and updates.
• Ensure tickets meet defined SLAs.
• Provide AV support in meeting rooms.

Skills

Desktop support

Customer service

Communication

Team collaboration

Education

Associate or Bachelor’s degree in IT related field

Relevant certifications (e.g., CompTIA A+)

Tools

Jira Service Management

Windows

macOS

iOS

Job description

Frontiers Media SA is seeking a Desktop Support Technician to ensure employees have reliable technology and a smooth IT experience in a local office of about 30 staff.

You will troubleshoot hardware and software issues, deploy equipment, and contribute to productivity through proactive support and clear communication. The role emphasizes hands-on technical work with a service‑oriented approach.