Danish Customer Support Advisor - On-site Katowice

Concentrix; Zamość; On-site; PLN 112,000 - 134,000; Full time

Benefits offered by this job

Private health insurance

International working environment

Multicultural team

Career development opportunities

Job summary

Concentrix in Katowice, Poland, is hiring Danish-speaking Customer Service Advisors for an on-site role. You will support Danish-speaking customers, resolving product and order inquiries, and guiding returns and deliveries with a focus on a positive experience.

You will work in an international team, communicate clearly, and maintain accurate customer data in internal systems while collaborating with multiple departments to ensure smooth service delivery.

Qualifications

• Fluent Danish, written and spoken.
• Strong communication and problem-solving skills.
• Customer-focused and professional approach.
• Able to work independently and in an international team.
• Customer service experience is a plus but not required.

Responsibilities

• Provide customer support to Danish-speaking customers.
• Answer questions regarding products, orders, deliveries, and returns.
• Assist customers with product-related inquiries and troubleshooting.
• Handle customer complaints and find solutions.
• Maintain accurate customer information in internal systems.
• Cooperate with other departments to ensure a positive customer experience.

Skills

Fluent Danish

Strong communication

Problem-solving

Independent work

Team collaboration

Customer service experience

Job description

Concentrix in Katowice, Poland, is hiring Danish-speaking Customer Service Advisors for an on-site role. You will support Danish-speaking customers, resolving product and order inquiries, and guiding returns and deliveries with a focus on a positive experience.

You will work in an international team, communicate clearly, and maintain accurate customer data in internal systems while collaborating with multiple departments to ensure smooth service delivery.