Customs Operations Specialist

Ajax Systems; Warszawa; On-site; PLN 60,000 - 80,000; Full time

Job summary

Ajax Systems is seeking a Customs Specialist to oversee import and export operations in Warsaw, Poland. The role involves managing customs documentation, ensuring compliance with EU and Polish customs regulations, and coordinating with customs brokers.

The ideal candidate will have proven experience in customs clearance processes, attention to detail, and strong communication skills in both English and Polish. This position plays a critical role in supporting the logistics and finance teams to ensure efficient customs operations.

Qualifications

• Proven experience working with customs clearance processes in Poland.
• Hands‑on experience in preparing, reviewing, and validating customs documentation.
• Strong understanding of customs procedures, customs valuation, and tariff classification (HS/CN).
• Experience coordinating and controlling the work of external customs brokers.
• Good knowledge of EU and Polish customs legislation.
• High level of accuracy, responsibility, and attention to detail.
• Experience with intra‑group transactions and transfer of ownership in transit.
• Knowledge of EORI, AEO, and trade compliance processes.
• Understanding of international supply chains and logistics flows.
• Ability to identify customs and trade compliance risks and support their mitigation in cooperation with internal stakeholders.
• Ability to work closely with logistics, finance, and legal teams.
• English at a working/professional level.
• Polish language proficiency is required for interaction with local authorities and brokers.

Responsibilities

• Prepare, review, and maintain customs documentation for import and export operations.
• Submit documentation to customs brokers and control the customs clearance process.
• Verify customs declarations for correctness and completeness.
• Act as the main point of contact for customs brokers in Poland.
• Oversee cooperation with customs brokers and manage service quality.
• Ensure ongoing compliance with EU and Polish customs and trade regulations.
• Monitor changes in customs legislation and implement updates in processes.
• Cooperate closely with logistics, supply chain, finance, and legal teams.

Job description

Ajax Systems is a technology company that provides security solutions worldwide.

We are looking for a Customs Specialist to manage import and export operations in Poland.

Responsibilities

• Prepare, review, and maintain a complete and accurate set of customs documentation for import and export operations.
• Submit documentation to customs brokers and control the customs clearance process end-to-end.
• Ensure correctness and completeness of customs documentation prepared internally or by customs brokers.
• Verify customs declarations for correctness, including HS/CN classification, customs value, Incoterms, country of origin, and applied customs procedures.
• Act as the main point of contact for customs brokers in Poland.
• Oversee and manage cooperation with customs brokers, including service quality and SLA control, invoice verification and payment control, and coordination of contracts and related documentation.
• Support communication with Polish customs authorities, directly or via customs brokers, depending on the case.
• Handle non-standard, escalated, and sensitive customs cases.
• Ensure ongoing compliance with EU and Polish customs and trade regulations.
• Monitor changes in EU and Polish customs and trade legislation and ensure timely implementation of relevant updates in operational processes.
• Maintain, improve, and develop internal customs‑related procedures, instructions, and controls.
• Cooperate closely with logistics, supply chain, finance, and legal teams to ensure compliant and efficient customs operations.

Requirements

• Proven experience working with customs clearance processes in Poland.
• Hands‑on experience in preparing, reviewing, and validating customs documentation.
• Strong understanding of customs procedures, customs valuation, and tariff classification (HS/CN).
• Experience coordinating and controlling the work of external customs brokers.
• Good knowledge of EU and Polish customs legislation.
• High level of accuracy, responsibility, and attention to detail.
• Experience with intra‑group transactions and transfer of ownership in transit.
• Knowledge of EORI, AEO, and trade compliance processes.
• Understanding of international supply chains and logistics flows.
• Ability to identify customs and trade compliance risks and support their mitigation in cooperation with internal stakeholders.
• Ability to work closely with logistics, finance, and legal teams (e.g., customs value, Incoterms, documentation consistency).
• English at a working/professional level.
• Polish language proficiency is required for interaction with local authorities and brokers.