Customs Operations FinOps Specialist

A.P. Moller - Maersk; Warszawa; On-site; PLN 73,000 - 97,000; Full time

Benefits offered by this job

Onsite team working

People-first culture focused on growth

Job summary

Maersk in Warsaw is seeking a Customs Operations FinOps Specialist to support the accurate financial execution of customs-related activities, ensuring compliance, operational excellence, and an outstanding customer experience.

This role offers exposure to international customs and finance operations within a global logistics leader, with opportunities to collaborate across cross-functional teams and contribute to process improvements.

Qualifications

• Experience in finance operations, customs, logistics, shared services, or a similar transactional environment.
• Strong proficiency in Microsoft Excel (essential).
• Background or education in finance.
• Fluency in English and Polish.
• Excellent written communication skills, particularly via email.
• High attention to detail and accuracy.
• Strong organizational and multitasking abilities.
• Effective problem-solving skills.
• Ability to work collaboratively within international teams.
• Flexibility to support rotational shifts where required.

Responsibilities

• Generate, validate, and process customer invoices for customs-related services.
• Record revenue, taxes, duties, and related costs in systems.
• Manage invoice cancellations, corrections, and reissuance processes.
• Support month-end closing activities and meet deadlines.
• Validate costs from customs authorities and third-party providers.
• Coordinate invoice dispatch and communicate with Operations and Customer Experience teams.
• Support compliance reviews, audits, and KPI reporting.
• Provide excellent customer service and address financial queries.
• Collaborate with cross-functional teams to complete operational activities.
• Identify process improvements and proactively solve issues.

Skills

Excel

Finance background

English + Polish

Education

Finance-related education

Tools

CargoWise One

Kewill

Job description

Join Maersk and Help Keep Global Trade Moving

At Maersk, we connect and simplify global supply chains for our customers. As part of our growing Customs Operations team in the Warsaw Global Service Centre, we are looking for a Customs Operations FinOps Specialist to support the accurate financial execution of customs-related activities, ensuring compliance, operational excellence, and an outstanding customer experience.

This is an excellent opportunity for finance, customs, and operations professionals who enjoy working with numbers, solving problems, and collaborating with international stakeholders in a dynamic and fast-paced environment.

What You’ll Be Doing

As a Customs Operations FinOps Specialist, you will play a key role in managing financial transactions related to customs services. Your responsibilities will include:

• Generating, validating, and processing customer invoices for customs-related services.
• Recording revenue, taxes, duties, and associated costs accurately within operational systems.
• Managing invoice cancellations, corrections, and reissuance processes.
• Supporting month-end closing activities and ensuring deadlines are met.
• Validating costs received from customs authorities and third-party providers.
• Coordinating invoice dispatch and maintaining effective communication with Operations and Customer Experience teams.
• Supporting compliance reviews, audit requirements, and KPI reporting activities.
• Providing exceptional customer service and resolving financial queries professionally.
• Collaborating with cross-functional teams to ensure efficient completion of operational activities.
• Identifying process improvements and proactively solving customer and operational issues.

Currently, the team works on the first Saturday of each month to support business requirements and workload demands. With the planned growth of the team, this arrangement may be reviewed in the future.

What We’re Looking For

We are seeking individuals who combine strong analytical skills with a customer-focused mindset.

Required Qualifications & Skills:

• Experience in finance operations, customs, logistics, shared services, or a similar transactional environment.
• Strong proficiency in Microsoft Excel (essential).
• Background or education in finance
• Fluency in English and Polish
• Excellent written communication skills, particularly via email.
• High attention to detail and accuracy.
• Strong organizational and multitasking abilities.
• Effective problem-solving skills.
• Ability to work collaboratively within international teams.
• Flexibility to support rotational shifts where required.

Experience or knowledge in the following areas will be considered an advantage:

• Customs financial processes.
• Duties, taxes, and customs compliance regulations.
• Financial or logistics systems such as CargoWise One , Kewill , or similar platforms.
• Working in high-volume operational or shared service environments.
• Cross-functional collaboration with operations, customer service, and finance teams.

What We Offer

• Opportunity to join a global leader in logistics and supply chain management.
• Exposure to international customs and finance operations.
• Career development within a diverse and inclusive global organization.
• Collaborative working environment with opportunities to learn from industry experts.
• Competitive compensation and benefits package (Between 6500 - 8650 PLN per month depending on background and skills, plus 7.5% annual bonus)
• Onsite team working and a people-first culture focused on growth and wellbeing.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].