Customer Service Specialist with German (all genders)

Merck Group; Wrocław; Hybrid; PLN 70,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Sports card

Lunch card

Paid days off

Flexible working hours

Language courses funding

Training & certifications

Employee assistance program

Engagement groups

Job summary

Merck Group in Wroclaw is seeking a Customer Service Specialist to manage the full order cycle and ensure a smooth, professional customer experience.

You will process orders, monitor shipments, and collaborate with Commercial, Finance, and Distribution teams in a dynamic, international environment. Onboarding occurs at the office, followed by a hybrid work model.

Qualifications

• German language required.
• English language required.
• 2–3 years in fast-paced customer service.

Responsibilities

• Be the primary point of contact for customers and manage the full order cycle from entry to shipment.
• Resolve service issues and complaints with swift, effective solutions.
• Collaborate with Commercial, Finance and Distribution teams to ensure seamless interactions.

Tools

SAP

Oracle

Salesforce

Job description

Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Work model: 5 days per week from office in Wroclaw for onboarding and initial collaboration, after which a hybrid model will be followed.

Your Role

In your role as a Customer Service Specialist, you will be the primary point of contact for our customers, ensuring every interaction is smooth and professional. You’ll take charge of the entire order cycle — from initial entry to monitoring shipments — using tools like Oracle and SAP to keep things on track. When issues or service complaints arise, you’ll use your problem-solving skills to find effective solutions quickly. Working closely with our Commercial, Finance and Distribution teams, you’ll ensure every interaction is seamless. This is a fantastic opportunity to grow your career while mastering diverse skills sets in a dynamic, collaborative international environment. This role is based in our local office with standard contact center hours from 8:00 am to 5:30 pm CET.

Who You Are

• Excellent command of German and good command of English are required.
• Minimum of 2–3 years of experience in a fast-paced customer service environment.
• Proven ability to learn and adapt quickly to multiple ERP and CRM systems (experience with SAP, Oracle, or Salesforce is a plus).
• Skilled at managing order processing and resolving service complaints.
• Strong communication skills with a focus on delivering high-quality customer experience.
• Ability to prioritize tasks effectively in a collaborative, international team.
• Proactive mindset with a commitment to continuous improvement and knowledge sharing.

Your Main Benefits

• Health and well-being: Get access to private medical care, life insurance, and sports card, receive prepaid lunch card
• Work-Life balance: Enjoy additional paid days off, flexible working hours.
• Learning and Development: Take advantage of co-financing for language courses, trainings, and certifications as well as other development opportunities
• Employee support and engagement: Benefit from Employee Assistance Program and join employee engagement groups for support and connection.

Information on how we process your personal data for recruitment purposes, you can find on the registration form in our Recruitment Portal.

What we offer:

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!