Customer Support Specialist with Romanian

Concentrix; Katowice; On-site; PLN 73,000 - 134,000; Full time

Benefits offered by this job

Private healthcare

Life insurance

MyBenefit cafeteria

Integration events

Referral program

International team

Career growth

Job summary

Concentrix in Katowice is seeking a Customer Support Specialist fluent in Romanian to assist customers before and after purchases, provide product advice, and handle inbound and outbound calls.

The role requires C1 Romanian and B2 English, strong MS Office skills, and a customer-first mindset. You will join a multicultural team at a modern office, with opportunities for growth and comprehensive benefits.

Qualifications

• Fluency in Romanian (C1 level, both written and spoken).
• English Proficiency (B2 level).
• Strong knowledge of MS Office and quick adaptation to new tech tools.

Responsibilities

• Assist customers with inquiries before and after purchases.
• Provide expert product comparisons and advice to inform purchases.
• Handle inbound and outbound calls with clarity and efficiency.
• Manage customer data, records and documentation accurately.
• Troubleshoot technical issues for customers.

Skills

Romanian language

English language

Communication

Organizational skills

Customer-first mindset

Tools

MS Office

Job description

Job Title

Customer Support Specialist with Romanian

Job Description

• Customer Support: Assist customers with all kinds of inquiries and provide top-notch service before and after their purchases.
• Product Advice: Share expert advice and offer personalized product comparisons, helping customers make smart purchasing decisions.
• Call Handling: Manage inbound and outbound calls, always aiming for clarity, efficiency, and customer satisfaction.
• Data & Documentation: Keep things running smoothly by managing customer data, records, and documentation with precision.
• Tech Troubleshooting: Help customers solve technical issues quickly and effectively.

Our requirements

• Fluency in Romanian (C1 level, both written and spoken) – You'll be our go-to expert for Romanian-speaking customers.
• English Proficiency (B2 level) – You’ll need to collaborate with our international team and participate in training.
• Tech Skills: Strong knowledge of MS Office and the ability to quickly adapt to new tech tools and systems.
• Communication & Organizational Skills: You excel at communicating clearly, staying organized, and managing multiple tasks efficiently.
• A Customer-First Mindset: You’re approachable, empathetic, and eager to solve problems and make a positive impact on customer experiences.

Optional

• Experience in customer service (especially in e-commerce, tech support, or pre/post-sales roles).

What we offer

• Work in Style: A modern, sleek office located at Global Office Park in the heart of Katowice.
• Amazing Benefits: Private healthcare (LuxMed), life insurance, MyBenefit cafeteria, integration events, and more.
• Referral Perks: Get rewarded for referring friends to join our awesome team.
• International Vibes: Work alongside a friendly, multicultural team that supports and collaborates globally.
• Career Growth: With us, you’re not just another employee – you’re part of a team that’s invested in your growth and success. Plenty of opportunities to climb the career ladder!