Bilingual Customer Support Specialist (Ukrainian/English)

Concentrix; Poland; On-site; PLN 42,000 - 64,000; Full time

Job summary

Concentrix is hiring for a customer service role based in Katowice, Poland. You will handle customer inquiries for a major clothing brand via phone, email, social media, and live chat, with Sundays limited to chat support. The role emphasizes empathy, accuracy, and teamwork within a supportive environment.

Fluency in Ukrainian and English (B2) is required, along with strong MS Office skills. The position follows a 5-day work week with weekend rotation and on-site office work.

Qualifications

• Fluent Ukrainian in speech and writing (native speakers preferred).
• English knowledge at B2 level for team communication and training.
• Excellent computer skills and MS Office proficiency.

Responsibilities

• Provide customer service for a well-known clothing brand while maintaining high service quality.
• Handle inquiries via phone, email, social media, and live chat; Sundays only chat support.
• Communicate empathetically and professionally with customers and team members.
• Provide reliable, accurate information to customer questions and problems.

Skills

Ukrainian language

English B2

MS Office

Telephone support

Job description

Concentrix is hiring for a customer service role based in Katowice, Poland. You will handle customer inquiries for a major clothing brand via phone, email, social media, and live chat, with Sundays limited to chat support. The role emphasizes empathy, accuracy, and teamwork within a supportive environment.

Fluency in Ukrainian and English (B2) is required, along with strong MS Office skills. The position follows a 5-day work week with weekend rotation and on-site office work.