Bilingual Customer Support Advisor (Ukrainian) - Fashion

Concentrix; Katowice; On-site; PLN 48,000 - 72,000; Full time

Benefits offered by this job

Contract of mandate

Career development

Comfortable office in Katowice

Job summary

Concentrix in Katowice seeks a Customer Support Advisor with Ukrainian to assist a popular retail brand. You will communicate via phone, email, social media and live chat, including Sundays chat-only shifts, delivering courteous, accurate assistance.

The role emphasizes empathy, problem-solving, and teamwork to maintain high customer satisfaction. This is a mandate contract with a professional, on-site office environment in Katowice.

Qualifications

• Experience in telephone customer service or similar work.
• Fluent Ukrainian in speech and writing; native speakers preferred.
• English at B2 level for team communication and training.
• Excellent computer skills and MS Office proficiency.

Responsibilities

• Provide customer service for a well-known clothing brand across multiple channels.
• Handle phone, email, social media, and live chat; Sundays chat only.
• Respond with empathy and professionalism to customer questions and issues.
• Deliver accurate information and resolve problems promptly.
• Collaborate with team members and support colleagues.
• Monitor complaints and maintain high customer satisfaction.
• Maintain high quality in all customer interactions.

Skills

Ukrainian language

English B2

Customer service

MS Office

Team communication

Tools

MS Office

Job description

Concentrix in Katowice seeks a Customer Support Advisor with Ukrainian to assist a popular retail brand. You will communicate via phone, email, social media and live chat, including Sundays chat-only shifts, delivering courteous, accurate assistance.

The role emphasizes empathy, problem-solving, and teamwork to maintain high customer satisfaction. This is a mandate contract with a professional, on-site office environment in Katowice.