Customer Service Representative (f/m)_Plastics Engineering_WARSAW

RESINEX Group; Warszawa; On-site; PLN 45,000 - 55,000; Full time

Benefits offered by this job

Private medical care

Multisport

Holiday allowance

Flexible working hours

Continuous training opportunities

Job summary

A reputable international firm in Warsaw is looking for a proactive Order Management Specialist to support the Sales Team by managing customer orders efficiently. Candidates should possess a Bachelor's degree in a relevant field and experience in customer service or order management within a B2B context. The role requires strong organizational skills and proficiency with digital tools. It offers flexible working hours, a friendly environment, and an attractive benefits package, including private medical care and English classes.

Qualifications

• Bachelor’s degree or higher, preferably in chemistry or technical fields.
• Experience in customer service, sales support, or order management.
• Confidence with digital tools and order management systems.
• Strong organizational skills and accuracy in daily tasks.
• Ability to collaborate effectively within a team.
• Communicative level of English for daily cooperation.

Responsibilities

• Manage customer orders end-to-end, ensuring accuracy and timeliness.
• Communicate with customers, suppliers, and international teams.
• Monitor order status and resolve issues proactively.
• Cooperate with Logistics, Finance, and Accounting Teams.
• Maintain high data quality in systems.

Skills

Customer service experience

Order management

Organizational skills

Interpersonal skills

Digital tools competence

Education

Bachelor's degree in chemistry or technical field

Tools

CRM systems

Job description

OPPORTUNITY

• be a key support for the Sales Team by managing customer orders end‑to‑end, ensuring accuracy, timeliness, and high service quality,
• maintain daily communication with customers, suppliers, and international teams via email and phone,
• monitor order status, handle exceptions, and proactively resolve issues to ensure smooth order fulfilment,
• cooperate closely with Logistics, Finance, and Accounting Teams to ensure correct documentation and efficient processes,
• maintain high data quality in systems and contribute to continuous improvement through process adherence and training.

BACKGROUND

• Bachelor’s degree or higher; graduates of chemistry‑related or technical fields are welcome,
• experience in customer service, sales support, or order management in a B2B environment,
• confidence in working with digital tools and order management / CRM systems,
• strong organisational skills, accuracy, and a structured approach to daily tasks,
• positive attitude, strong interpersonal skills, and ability to collaborate effectively within a team,
• communicative level of English enabling daily cooperation with international stakeholders

OFFER

• work in an international, friendly organisation with a stable market position and collaborative culture,
• structured onboarding and opportunities for development through technical, commercial, and personal trainings,
• possibility to improve English skills through English classes,
• flexible working hours and hybrid model after the trial period (2 days HO/ 3 days office)
• full work tools (laptop, phone) and an attractive benefits package including private medical care, Multisport, and holiday allowance.