Customer Experience Specialist with French and German

careersinpoland; Warszawa; On-site; PLN 50,000 - 70,000; Full time

Benefits offered by this job

Annual bonus

Lunch card

MultiSport card

Private healthcare

Life insurance

Numerous training programs

Job summary

Goldman Recruitment is looking for a Customer Experience Specialist with fluency in English, French, and German to manage customer orders and coordinate with internal teams.

The role requires strong communication skills and attention to detail, with a higher education degree preferred. It offers a hybrid work model, annual bonus, and a comprehensive benefits package, including healthcare and training programs.

Qualifications

• First experience in a similar role, such as Order Management, Customer Care, Procurement, or Sales Support.
• High level of business culture and strong communication skills.
• Strong attention to detail.

Responsibilities

• Process and track customer orders from all channels.
• Update order status in SAP, Salesforce, and other systems.
• Answer customer questions and handle complaints.
• Prioritize urgent shipments and resolve issues quickly.
• Work with internal teams to ensure smooth order flow.
• Manage loaner equipment: preparation, returns, invoicing.
• Support inventory checks and maintain accurate records.

Skills

Fluent in English

Fluent in French (B2 level)

Fluent in German (B2 level)

Knowledge of SAP

Knowledge of Salesforce

Strong communication skills

Analytical mindset

Education

Higher education degree

Tools

SAP

Salesforce

Job description

Customer Experience Specialist with French and German

Level: specialist

Working hours: Full time

remote recruitment

published 2026/06/23

Goldman Recruitment

Ref. no 16/12/2025/GK/12996/4875

Requirements

• fluent in English and French (at least B2 level) and German (at least B2 level) and Polish (will be huge asset)
• first experience in a similar role, such as Order Management, Customer Care, Procurement, or Sales Support
• knowledge of SAP and Salesforce will be a strong asset
• higher education degree
• high level of business culture and strong communication skills
• analytical mindset combined with strong attention to detail

Responsibilities

• process and track customer orders from all channels
• update order status in SAP, Salesforce, and other systems
• answer customer questions and handle complaints
• prioritize urgent shipments and resolve issues quickly
• work with internal teams to ensure smooth order flow
• manage loaner equipment: preparation, returns, invoicing
• support inventory checks and maintain accurate records

We offer

• annual bonus
• hybrid work model and flexible working hours
• lunch card
• modern office located in Warsaw
• opportunity to grow within the company, with clear development and promotion pathways and the possibility to influence process improvements
• involvement in additional global projects and cross-functional initiatives
• benefits package including MultiSport card, private healthcare, and life insurance
• numerous internal and external training programs, as well as foreign language classes