Polish & German Customer Support Specialist (100% remote)

PeopleForce; Polska; Remote; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Job summary

PeopleForce is seeking a Polish & German Customer Support Specialist for a fully remote role based in Poland. You will handle customer inquiries via calls and email, ensuring friendly, professional service in both languages.

The position emphasizes flexibility, growth, and working from home in an international environment. The role requires fluency in Polish and German, with basic English for team communication.

Qualifications

• Fluent in Polish and German with native-like pronunciation.
• Basic English skills to communicate with team members.

Responsibilities

• Provide customer service via calls and electronic channels in Polish and German.
• Identify customer needs and offer clear guidance using available tools.
• Resolve inquiries professionally with a solution-focused approach.
• Document interactions accurately in CRM and support systems.
• Maintain high service quality and timely follow-ups.

Skills

Polish language

German language

English basics

Job description

Polish & German Customer Support Specialist (100% remote)

Poland

Remote Work from Home (Poland-Based)

Bilingual Customer Support Specialist (Polish & German)

Are you fluent in Polish and German and looking for a fully remote position with a well-established German company that has a strong and stable customer base?

If you value flexibility, professional growth, and the comfort of working entirely from home - this opportunity is for you.

We are expanding our 100% work-from-home team and are looking for customer-oriented professionals based in Poland who want to build their career in an international environment - without commuting, without relocation, and with full technical support provided.

What You'll Do

As a Customer Support Specialist, your day-to-day activities will include:

• Provide customer service via inbound calls and electronic communication, ensuring every interaction is helpful, friendly and professional
• Identify customer needs, search for information, and offer clear guidance using available systems and resources to ensure customer satisfaction
• Resolve customer inquiries and issues with professionalism and a solution-oriented approach.
• Handle customer inquiries through various channels - phone, email and potentially chat - with accuracy and empathy.
• Log and document interactions accurately in internal systems (CRM, support tools) to help maintain service quality and follow-up.

Who We're Looking For

We're seeking someone who:

• Is fluent in Polish and German with native-like pronunciation and communication skills - able to speak naturally and professionally in both languages.
• Has basic English skills to communicate with members from the team.
• Lives in Poland and is looking for a flexible remote position.
• Has a customer-focused mindset, excellent listening skills, and the ability to communicate solutions clearly and with empathy.
• Is comfortable using several systems at once and learning quickly.
• Is customer-focused, empathetic, and communicative, with a positive attitude and a problem-solving mindset.
• Has previous experience in customer support or contact center roles.

What You Can Expect

• Flexible working hours - Monday to Friday: 08:00 a.m. to 08:00 p.m. CET, Saturday: 08:00 a.m. to 04:00 p.m CET.
• Integration into our supportive Expert Community of professionals.
• Reliable and on-time payments for your work.
• Comprehensive onboarding and ongoing training to help you succeed and grow your skills.
• A remote, international work environment where your contributions are valued.
• This is fully remote, long-term home-office work with equipment provided and structured onboarding to set you up for success from day one.
• Opportunities for professional growth and career development.