Customer Service Representative with German

Kennametal; Poznań; Hybrid; PLN 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid work

Complete training from scratch

Stable job conditions

Multisport

Lunch pass

Language courses

Medicover

Job summary

Kennametal, a global industrial technology leader, seeks a Customer Service Representative (Back Office) for the German market in Poznan. You will support quotation, order, and complaint processes, coordinating with manufacturing, logistics, and regional CSR teams to ensure accurate documentation and timely responses.

The role suits a detail-oriented, process-driven professional who enjoys an international setting and cross-functional collaboration.

Qualifications

• 1–3 years of experience in Customer Service, Sales Administration, Back Office, or a similar role.
• Strong organizational skills and attention to detail.
• Comfortable working cross-functionally with different departments.
• Experience with CRM and/or ERP systems is a plus.
• Good command of German and English (spoken and written).

Responsibilities

• Support Kennametal customers in Germany - only emails.
• Create & check sales documents (in Order to Cash processes).
• Work in partnership with Customer Service Team in Germany and Barcelona.
• Use SAP, CRM, MS Office, Esker.
• Demonstrating a proactive attitude.

Skills

1–3 years experience

Organizational skills

Cross-functional collaboration

CRM / ERP systems

German and English proficiency

Tools

SAP

CRM

MS Office

Esker

Job description

About Kennametal

. Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.

Customer Service Representative - German Market

We are looking for a

About Kennametal

With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 8,700 employees are helping customers in nearly 100 countries stay competitive. Kennametal generated $2.1 billion in revenues in fiscal 2023. Learn more at www.kennametal.com. Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.

Customer Service Representative - German Market

We are looking for a Customer Service Representative (Back Office) to join our Shared Services team in Poznan. In this role, you will play a key part in supporting our quotation, order, and complaint management processes while working closely with internal departments (manufacturing, logistics, sales) and regional CSR teams.

This position is ideal for someone who enjoys working in a structured, international environment, has a good eye for detail, and likes coordinating processes across different teams.

Your Responsibilities

• Support Kennametal customers in Germany - only emails


• Create & check sales documents (in Order to Cash processes)


• Work in partnership with Customer Service Team in Germany and Barcelona


• Use SAP, CRM, MS Office, Esker


• Demonstrating a proactive attitude

Your Profile

• 1–3 years of experience in Customer Service, Sales Administration, Back Office, or a similar role


• Strong organizational skills and attention to detail


• Comfortable working cross-functionally with different departments


• Experience with CRM and/or ERP systems is a plus


• Good command of German and English (spoken and written)

What We Offer

• Hybrid work


• Complete training from scratch


• Stable job conditions


• Benefits: Multisport, lunch pass, language courses, Medicover, many others

In case of any questions, please feel free to reach out to me! I am lookinf forward to your application!

Bartek Smolis ([e-mail])

Equal Opportunity Employer