Customer Service Coordinator Industry (German Speaker)

LOGSTOR District Heating Solutions; Gliwice; Hybrid; PLN 78,000 - 123,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Sports card

Meal subsidy

E-learning access

Employee referrals

Holiday allowance

Free parking

Career growth

Job summary

LOGSTOR District Heating Solutions in Gliwice, Poland, seeks a Customer Service Coordinator Industry (German Speaker) to join an international team. You will be the main point of contact for German-speaking customers, handling orders, inquiries, and SAP-based processes to ensure timely delivery and high customer satisfaction.

You will collaborate across Sales, Technical Support, Production Planning, Logistics, and Procurement, driving quality data and continuous improvement in a diverse, global

Qualifications

• German language at least B2; daily customer contact.
• English language at least B2; international collaboration.
• Experience in Customer Service, Order Management, Sales Support or similar B2B role.
• Experience in manufacturing/industrial/trading company is a plus.
• ERP systems experience; SAP desirable.
• Experience with quotations and tender administration is a plus.
• Excellent organizational skills with attention to detail.
• Professional communication and relationship-building skills.
• Proactive, self-driven and flexible; able to manage multiple priorities in a dynamic international environment.
• Knowledge of MS Office.

Responsibilities

• Act as the primary point of contact for B2B customers via phone and email in German and English.
• Provide product information and support customers with inquiries related to our solutions.
• Qualify customer inquiries, identify risks, and align customer requirements with organizational capabilities.
• Process sales orders and quotations in SAP, ensuring accuracy and timely execution.
• Prepare and send order confirmations to customers.
• Monitor order progress and delivery schedules from order entry through to delivery and after-sales support.
• Coordinate order execution with internal departments, including Sales, Technical Support, Production Planning, Logistics, Transportation, Procurement, and Customer Service.
• Build and maintain strong, long-term relationships with customers and business partners.
• Handle returns, customer claims, and invoicing-related activities.
• Maintain accurate customer master data and sales documentation in SAP.
• Support reporting activities and ensure high-quality data management.
• Contribute to continuous improvement of customer service processes.

Skills

German (B2)

English (B2)

SAP

Order management

Customer service

MS Office

Communication skills

Relationship building

Multitasking

Tools

SAP

MS Office

Job description

As we continue to strengthen our growing Industry business, we are looking for a Customer Service Coordinator Industry (German Speaker)to join our international team based in Gliwice, Poland.

In this role, you will become part of a skilled Customer Service team supporting our Industrial business across Europe. Working closely with Sales, Technical Support, Production Planning, Logistics, Procurement, and Transportation, you will play a key role in delivering an outstanding customer experience throughout the entire quotation and order lifecycle.

You will act as the main point of contact for customers in our core business markets, including Germany, the Nordic countries, Benelux, and other European export markets, ensuring efficient order processing, timely communication, and excellent service.

The position is based in Gliwice and follows a hybrid working model (3 days per week in the office). You will report directly to the Customer Service Manager – Industry based in Poland.

Your responsibilities

• Act as the primary point of contact for B2B customers via phone and email in German and English
• Provide product information and support customers with inquiries related to our solutions Qualify customer inquiries, identify risks, and align customer requirements with organizational capabilities
• Process sales orders and quotations in SAP, ensuring accuracy and timely execution
• Prepare and send order confirmations to customers
• Monitor order progress and delivery schedules from order entry through to delivery and after-sales support
• Coordinate order execution with internal departments, including Sales, Technical Support, Production Planning, Logistics, Transportation, Procurement, and Customer Service
• Build and maintain strong, long-term relationships with customers and business partners
• Provide product information and support customers with inquiries related to our solutions
• Handle returns, customer claims, and invoicing-related activities
• Maintain accurate customer master data and sales documentation in SAP
• Support reporting activities and ensure high-quality data management
• Contribute to continuous improvement of customer service processes

What we're looking for

• Very good command of German (minimum B2) – daily communication with customers
• Good command of English (minimum B2) – collaboration within an international environment
• Experience in Customer Service, Order Management, Sales Support, Inside Sales, or a similar B2B customer-facing role
• Experience working in a manufacturing, industrial, or trading company will be an advantage
• Practical experience with ERP systems; SAP experience is highly desirable
• Experience with quotations and tender administration will be considered an asset
• Excellent organizational skills with strong attention to detail
• Professional communication and relationship-building skills
• A proactive, self-driven, and flexible approach to work
• Ability to manage multiple priorities in a dynamic international environment
• Good knowledge of MS Office applications
• Technical curiosity and willingness to continuously learn and develop

What we offer

• Private medical care
• Life insurance
• Sports card co-financing
• Meal subsidy
• Access to e-learning platforms and professional development tools
• Employee referral program
• Social Benefits Fund, including holiday allowance and seasonal gifts
• Free parking
• Opportunities for professional growth within an international organization
• A collaborative and supportive work environment where your ideas and development matter

About us

Kingspan LOGSTOR is part of the Kingspan Group, a global leader in high-performance insulation and building envelope solutions. We operate in an international environment where collaboration, innovation, and long-term partnerships are at the heart of everything we do.

Our culture is built around our PIPES values:

People | Innovation | Performance | Empowerment | Sustainability