Customer Service Representative with German

Kennametal Stellite Inc.; Poznań; Hybrid; PLN 50,000 - 80,000; Full time

Benefits offered by this job

Multisport

Lunch pass

Language courses

Medicover

Job summary

Kennametal Stellite Inc. in Poznan, Poland, seeks a Customer Service Representative with German to support the Germany market in a shared services setup.

The role focuses on back-office tasks within quotation, order, and complaint management, collaborating with manufacturing, logistics, and sales teams across regions. The position requires 1–3 years in customer-focused roles, strong attention to detail, and fluency in German and English.

Qualifications

• 1–3 years of experience in Customer Service, Sales Administration, BackOffice, or a similar role.
• Strong organizational skills and attention to detail.
• Comfortable working cross-functionally with different departments.
• Experience with CRM and/or ERP systems is a plus.
• Good command of German and English (spoken and written).

Responsibilities

• Support Kennametal customers in Germany via emails.
• Create and check sales documents (Order to Cash processes).
• Work with Customer Service Team in Germany and Barcelona.
• Demonstrate a proactive attitude.

Skills

German language

English language

Customer service

Organizational skills

Cross-functional collaboration

Tools

CRM systems

ERP systems

Job description

Customer Service Representative with German

Location: Poznan, WP, PL

On-site or Remote: Hybrid

REQ ID: 48310

About Kennametal

With over 80 years as an industrial technology leader,Kennametal Inc.delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn toKennametalto help them manufacture with precision and efficiency. Every day approximately8,700 employees are helping customers in nearly 100 countries stay competitive.Kennametalgenerated$2.1 billionin revenues in fiscal 2023. Learn more at www.kennametal.com . Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.

Customer Service Representative - German Market

WearelookingforaCustomerServiceRepresentative(BackOffice)tojoinourSharedServicesteaminPoznan.Inthisrole,youwillplayakeypartinsupportingourquotation,order,andcomplaintmanagementprocesseswhileworkingcloselywithinternaldepartments(manufacturing,logistics,sales)andregionalCSRteams.

Thispositionisidealforsomeonewhoenjoysworkinginastructured,internationalenvironment,hasagoodeyefordetail,andlikescoordinatingprocessesacrossdifferentteams.

Yourresponsibilities:

• Support Kennametal customers in Germany - only emails
• Create & check sales documents (in Order to Cash processes)
• Work in partnership with Customer Service Team in Germany and Barcelona
• Demonstrating a proactive attitude

Yourprofile:

• 1–3yearsofexperienceinCustomerService,SalesAdministration,BackOffice,orasimilarrole
• Strongorganizationalskillsandattentiontodetail
• Comfortableworkingcross-functionallywithdifferentdepartments
• ExperiencewithCRMand/orERPsystemsisaplus
• Good command of German and English (spoken and written)

What we offer

• Complete training from scratch
• Stable job conditions
• Benefits: Multisport, lunch pass, language courses, Medicover, many others

Equal Opportunity Employer