Service Administration Specialist with German (All genders)

Mettler--toledo-2; Warszawa; Hybrid; PLN 70,000 - 110,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid work model (3 days in office)

Medical care (Medicover)

Life insurance

Sports card

Language courses

Training and wellbeing programs

Discounts for meals at Platan Business

Job summary

METTLER TOLEDO is hiring for a Service Administration Specialist to join our Service Administration team in a back-office role. You will manage service contracts and support long-lasting relationships with customers.

The position emphasizes accuracy, data management, and timely billing for services, repairs, and installations. Hybrid work arrangement is offered, alongside a comprehensive benefits package and ongoing development opportunities.

Qualifications

• Very good knowledge of German (min B2 level).
• Good knowledge of English.
• Well-developed MS Office skills.
• Quick perception and excellent attention to detail.
• Focus on time frames and ability to work according to clearly defined rules.
• Previous experience in similar positions would be an asset.

Responsibilities

• Handle customer inquiries.
• Process customer complaints and ensure accuracy of invoices and reports.
• Process service orders and ensure timely billing for services, repairs, and installations.
• Manage customer data and update the system with technician or customer information.
• Manage service contracts and electronic archiving of documents.

Skills

German (B2)

English

MS Office

Attention to detail

Time management

Customer service experience

Job description

Our Opening and Your Responsibilities

Join our Service Administration team and help keep our B2B service operations running smoothly. In this back-office role, you will manage service contracts and support strong, long-term relationships with our customers.

The official job title that will appear in your employment contract is Service Administration Specialist.

Your responsibilities:

• Handling customer inquiries,


• Processing customer complaints (controlling quality of the created invoices and completeness of reports delivered by technicians, checking the correctness of the issued documents, issuing relevant corrections),


• Process service orders, control quality and completeness of reports delivered by technicians, Invoice of services, repairs and installations, ensure timely and accurate billing to customers,


• Manage customer data, update data in the system based on information delivered by technicians or customers,


• Manage service contracts,


• Ensure complete and timely electronic archiving all relevant documents.

What You Need to Succeed

• Very good knowledge of German (min B2 level),


• Good knowledge of English,


• Well-developed MS Office skills,


• Quick perception and excellent attention to detail,


• Focus on time frames and ability to work according to clearly defined rules,


• Previous experience in similar positions would be an asset.

Our Offer to You

• Contract of employment [umowa o pracę], we are looking for a long term cooperation,


• Annual reward,


• Flexible working hours,


• Hybrid work model (3 days from the office per week),


• Festive benefits paid in April and December,


• A diverse and inclusive workplace,


• Medical care with basic dental package (Medicover), with possibility to extend to Damian Medical Center,


• Possibility to extend medical care to family members,


• Life insurance with possible extended scope,


• Sports card (Medicover),


• Language courses,


• A vast training offer to support your development,


• Wellbeing activities, CSR, with space for your initiatives


• Discounts for meals and special offers at Platan Business Park.

We are focusing on entertainment and supporting your physical and mental health – check out our LinkedIn profile!

The recruitment process consists of the following steps:

• CV selection – we contact selected candidates,


• Phone screening with a recruiter (approx. 15 min),


• Initial interview with the Manager (video conference, approx. 1 hour).

The information obligation arising from Article 18 [3ca] of the Labor Code is fulfilled before establishing the employment.

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.