Customer Service Representative (f/m)_Plastics Engineering_CRACOW

RESINEX; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Multisport

Holiday allowance

Job summary

RESINEX in Kraków is seeking an Order Management Specialist to support the Sales Team by overseeing customer orders from initiation to fulfillment. You will maintain ongoing communications with customers, suppliers, and global teams, track status, resolve issues, and ensure compliance with documentation standards.

The role requires a Bachelor’s degree (chemistry/technical fields welcome), experience in B2B order management, and strong English skills to coordinate with international stakeholders.

Qualifications

• Bachelor’s degree or higher; chemistry-related or technical fields preferred.
• Experience in customer service, sales support, or order management in a B2B environment.
• Proficiency with digital tools and order management/CRM systems.
• Strong organizational skills, accuracy, and a structured approach to daily tasks.
• English proficiency enabling daily cooperation with international stakeholders.

Responsibilities

• Be a key support for the Sales Team by managing customer orders end-to-end, ensuring accuracy, timeliness, and high service quality.
• Maintain daily communication with customers, suppliers, and international teams via email and phone.
• Monitor order status, handle exceptions, and proactively resolve issues to ensure smooth order fulfilment.
• Cooperate closely with Logistics, Finance, and Accounting Teams to ensure correct documentation and efficient processes.
• Maintain high data quality in systems and contribute to continuous improvement through process adherence and training.

Skills

Customer service

Order management

Cross-functional collaboration

English proficiency

Education

Bachelor’s degree or higher in chemistry/technical fields

Tools

CRM systems

Job description

• be a key support for the Sales Team by managing customer orders end‑to‑end, ensuring accuracy, timeliness, and high service quality,
• maintain daily communication with customers, suppliers, and international teams via email and phone,
• monitor order status, handle exceptions, and proactively resolve issues to ensure smooth order fulfilment,
• cooperate closely with Logistics, Finance, and Accounting Teams to ensure correct documentation and efficient processes,
• maintain high data quality in systems and contribute to continuous improvement through process adherence and training.

OPPORTUNITY

• be a key support for the Sales Team by managing customer orders end‑to‑end, ensuring accuracy, timeliness, and high service quality,
• maintain daily communication with customers, suppliers, and international teams via email and phone,
• monitor order status, handle exceptions, and proactively resolve issues to ensure smooth order fulfilment,
• cooperate closely with Logistics, Finance, and Accounting Teams to ensure correct documentation and efficient processes,
• maintain high data quality in systems and contribute to continuous improvement through process adherence and training.

BACKGROUND

• Bachelor’s degree or higher; graduates of chemistry‑related or technical fields are welcome,
• experience in customer service, sales support, or order management in a B2B environment,
• confidence in working with digital tools and order management / CRM systems,
• strong organisational skills, accuracy, and a structured approach to daily tasks,
• positive attitude, strong interpersonal skills, and ability to collaborate effectively within a team,
• communicative level of English enabling daily cooperation with international stakeholders

OFFER

• work in an international, friendly organisation with a stable market position and collaborative culture,
• structured onboarding and opportunities for development through technical, commercial, and personal trainings,
• possibility to improve English skills through English classes,
• flexible working hours and hybrid model after the trial period (2 days HO/ 3 days office)
• full work tools (laptop, phone) and an attractive benefits package including private medical care, Multisport, and holiday allowance.