Customer Service Representative - polish speaking (f/m)_Plastics Engineering_WARSAW

RESINEX Group; Warszawa; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Multisport

Holiday allowance

Job summary

RESINEX Group in Warszawa, Poland, is seeking a dedicated team member to support the Sales Team by managing customer orders end-to-end with high quality and timeliness in an international environment.

You will maintain daily contact with customers, suppliers, and cross-functional teams, monitor orders, resolve issues, ensure accurate documentation, and contribute to data quality and continuous improvement through training and adherence to processes.

Qualifications

• Bachelor’s degree or higher; chemistry-related or technical fields welcome.
• Experience in customer service, sales support, or order management in a B2B environment.
• Proficient with digital tools and order management/CRM systems.
• Strong organizational skills, accuracy, and structured daily task approach.
• Positive attitude, strong interpersonal skills, and ability to collaborate effectively within a team.
• Communicative level of English enabling daily cooperation with international stakeholders

Responsibilities

• Be a key support for the Sales Team by managing customer orders end-to-end.
• Maintain daily communication with customers, suppliers, and international teams via email and phone.
• Monitor order status, handle exceptions, and proactively resolve issues to ensure smooth order fulfilment.
• Cooperate closely with Logistics, Finance, and Accounting Teams to ensure correct documentation and efficient processes.
• Maintain high data quality in systems and contribute to continuous improvement through process adherence and training.

Skills

Customer service

Order management

English communication

Team collaboration

Organization

Education

Bachelor's degree or higher

Chemistry/technical background

Tools

CRM systems

Email/Phone tools

Job description

OPPORTUNITY

• be a key support for the Sales Team by managing customer orders end‑to‑end, ensuring accuracy, timeliness, and high service quality,
• maintain daily communication with customers, suppliers, and international teams via email and phone,
• monitor order status, handle exceptions, and proactively resolve issues to ensure smooth order fulfilment,
• cooperate closely with Logistics, Finance, and Accounting Teams to ensure correct documentation and efficient processes,
• maintain high data quality in systems and contribute to continuous improvement through process adherence and training.

BACKGROUND

• Bachelor’s degree or higher; graduates of chemistry‑related or technical fields are welcome,
• experience in customer service, sales support, or order management in a B2B environment,
• confidence in working with digital tools and order management / CRM systems,
• strong organisational skills, accuracy, and a structured approach to daily tasks,
• positive attitude, strong interpersonal skills, and ability to collaborate effectively within a team,
• communicative level of English enabling daily cooperation with international stakeholders

OFFER

• work in an international, friendly organisation with a stable market position and collaborative culture,
• structured onboarding and opportunities for development through technical, commercial, and personal trainings,
• possibility to improve English skills through English classes,
• flexible working hours and hybrid model after the trial period (2 days HO/ 3 days office)
• full work tools (laptop, phone) and an attractive benefits package including private medical care, Multisport, and holiday allowance.