Customer Support Representative (f/m)

Woodward, Inc.; Województwo małopolskie; On-site; PLN 67,000 - 121,000; Full time

Benefits offered by this job

Health insurance

Life & accidental insurance

Multisport package

Meal vouchers

Company bonus program

Work-life balance

PPK contributions

Hybrid work model

Relocation support

Educational support

Job summary

Woodward, Inc. in Poland is seeking a customer service professional responsible for account administration, processing orders for new sales, repairs and warranty work, and coordinating with engineering for support.

You will maintain customer PO processing, generate reports, review contracts, respond to pricing requests, and interact with several departments. The role offers a hybrid work model and relocation/educational support.

Qualifications

• University degree preferred
• Minimum 2 years of related experience in customer service
• Excellent English and Polish language skills – both written & spoken
• Any additional language will be a plus
• Excellent knowledge of MS Office package (Word, Excel, Outlook)
• Ability to work in fast-paced environments
• Strong work ethics, enthusiasm, cooperation, and communication skills

Responsibilities

• Process and maintain customer purchase orders, external customer purchase order systems and electronic data interchange (EDI)
• Compile and generate various customer/sales reports
• Contract review of customer purchase orders
• Work unassisted with OEM and aftermarket customer requirements
• Respond to customer pricing requests per established price list
• Interact with other departments as required (order status, delivery updates, warranty & quality)
• File and maintain documentation
• Interface with customers on a day-to-day basis
• Prepare and submit customer quotations per established price list
• Respond to internal and external customer inquiries

Skills

Customer service

English proficiency

Polish proficiency

Communication skills

MS Office

Education

University degree

Tools

MS Office Suite

Job description

About The Role:

In this role you will be responsible for the account administration and interfacing with customers at an advanced journeyman level, demonstrating solid working experience and knowledge of products and overall customer base. The role includes, but is not limited to customer order administration for new sales, repairs and warranty sales and coordination within organization for technical or engineering support and services as required.

About The Role:

In this role you will be responsible for the account administration and interfacing with customers at an advanced journeyman level, demonstrating solid working experience and knowledge of products and overall customer base. The role includes, but is not limited to customer order administration for new sales, repairs and warranty sales and coordination within organization for technical or engineering support and services as required.

What You Will Do:

• Process and maintain customer purchase orders, external customer purchase order systems and electronic data interchange (EDI)
• Compile and generate various customer/sales reports
• Contract review of customer purchase orders
• Work unassisted with OEM and aftermarket customer requirements
• Respond to customer pricing requests per established price list
• Interact with other departments as required (order status, delivery updates, warranty & quality)
• File and maintain documentation
• Interface with customers on a day-to-day basis
• Prepare and submit customer quotations per established price list
• Respond to internal and external customer inquiriesOver-time may be required with little or no notice to accommodate customer needs

What You Will Need:

• University degree preffered
• Minimum 2 years of related experience in customer service
• Excellent English and Polish language skills – both written & spoken
• Any additional language will be a plus
• Excellent knowledge of MS office package (Word, Excel, Outlook)
• Ability to work in fast-paced environments
• Strong work ethics, enthusiasm, cooperation, and communication skills

What You Will Gain:

• Salary range from 6 000 to 10 800 PLN gross – depending on experience
• Advancement opportunities in international team
• A total rewards package, that includes: private health insurance, life & accidental insurance
• Multisport package
• Meal Vouchers
• Company performance bonus program
• Work-life balance, semi-flexible working time
• PPK: Woodward offers payment to your PPK account up to 4% of your compensation depending on seniority
• Hybrid work model
• Relocation & Educational support