Customer Service Representative (f/m)_Plastics Engineering_CRACOW

RESINEX Group; Kraków; Hybrid; PLN 67,000 - 100,000; Full time

Benefits offered by this job

Private medical care

Multisport

Holiday allowance

Flexible working hours

Hybrid work model after trial period

Job summary

RESINEX Group in Kraków is seeking an Order Management Specialist to support the Sales Team by handling customer orders end-to-end with accuracy and timeliness. You will maintain daily contact with customers, suppliers, and international teams by email and phone.

You will monitor orders, handle exceptions, and proactively resolve issues to ensure smooth fulfillment, and work closely with Logistics, Finance, and Accounting to ensure proper documentation.

Qualifications

• Bachelor’s degree or higher in a chemistry-related or technical field.
• Experience in customer service, sales support, or order management in a B2B environment.
• Proficient with digital tools and order management/CRM systems.
• Strong organisational skills, accuracy, and a structured daily task approach.
• Positive attitude and strong interpersonal skills, able to collaborate within a team.
• English communication enabling daily cooperation with international stakeholders.

Responsibilities

• Manage customer orders end-to-end with accuracy and timeliness.
• Maintain daily communication with customers, suppliers, and international teams by email and phone.
• Monitor order status, handle exceptions, and resolve issues to ensure fulfillment.
• Collaborate with Logistics, Finance, and Accounting for documentation and processes.
• Maintain high data quality in systems and contribute to process improvements through training.

Skills

Customer service

Order management

CRM systems

Data accuracy

Communication

Teamwork

Education

Bachelor's degree (chemistry/technical)

Tools

CRM software

ERP/order management tools

Job description

OPPORTUNITY

• be a key support for the Sales Team by managing customer orders end‑to‑end, ensuring accuracy, timeliness, and high service quality,
• maintain daily communication with customers, suppliers, and international teams via email and phone,
• monitor order status, handle exceptions, and proactively resolve issues to ensure smooth order fulfilment,
• cooperate closely with Logistics, Finance, and Accounting Teams to ensure correct documentation and efficient processes,
• maintain high data quality in systems and contribute to continuous improvement through process adherence and training.

BACKGROUND

• Bachelor’s degree or higher; graduates of chemistry‑related or technical fields are welcome,
• experience in customer service, sales support, or order management in a B2B environment,
• confidence in working with digital tools and order management / CRM systems,
• strong organisational skills, accuracy, and a structured approach to daily tasks,
• positive attitude, strong interpersonal skills, and ability to collaborate effectively within a team,
• communicative level of English enabling daily cooperation with international stakeholders

OFFER

• work in an international, friendly organisation with a stable market position and collaborative culture,
• structured onboarding and opportunities for development through technical, commercial, and personal trainings,
• possibility to improve English skills through English classes,
• flexible working hours and hybrid model after the trial period (2 days HO/ 3 days office)
• full work tools (laptop, phone) and an attractive benefits package including private medical care, Multisport, and holiday allowance.