Customer Service Representative with Spanish (all genders)

Emd Group; Wrocław; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Health care

Life Insurance

Sports card

Flexible hours

Paid time off

Job summary

EMD Group is seeking a Customer Support Representative in Wroclaw. You will be the primary contact for customers across phone, email and web channels, ensuring smooth interactions and accurate order processing in an international team.

In this role you will own the full order cycle—from entry to status updates and shipping considerations—while collaborating with Commercial, Finance and Distribution teams. On-site presence is required with after onboarding a hybrid work model.

Qualifications

• Very good command of Spanish and strong English are essential.
• ERP experience with SAP, Oracle or Salesforce is required.
• Able to multitask in a fast-paced, international environment.

Responsibilities

• Serve as the main contact for customers via phone, email and web channels.
• Own the full order cycle from entry to shipping follow-up and documentation.

Skills

Spanish

English

Multitasking

Organized

Tools

SAP

Oracle

Salesforce

Job description

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginablewith us.

Work model: 5 days per week from office in Wroclaw for onboarding and initial collaboration, after which a hybrid model will be followed.

YOUR ROLE:

In your role as a Customer Support Representative, you will be the primary point of contact for our customers, ensuring every interaction (via telephone, email and web channels) is smooth and professional. You will take ownership of the full order cycle — from order entry and status follow-up to resolving shipping issues and providing timely documentation — all within a dynamic, international team environment.

Working closely with our Commercial, Finance and Distribution teams, you’ll ensure every interaction is seamless. This is a fantastic opportunity to grow your career while mastering diverse skills sets in a dynamic, collaborative international environment. This role is based in our local office with standard contact center hours from 8:00 am to 5:30 pm CET.

WHO YOU ARE:

• Very good command of Spanish and good command of English are essential, other European languages encouraged
• A focus on producing accurate, high-quality work and take full ownership of each customer interaction
• Proactive problem-solver with the ability to multitask effectively.
• Highly organized, motivated, and able to prioritize in a fast-paced environment.
• Ability to quickly learn and master digital tools and ERP systems such as SAP, Oracle or Salesforce.

YOUR MAIN BENEFITS:

• Health and well-being: Get access to private medical care, life insurance, and sports card, receive prepaid lunch card
• Work-Life balance: Enjoy additional paid days off, flexible working hours.
• Learning and Development: Take advantage of co‑financing for language courses, trainings, and certificates as well as other development opportunities
• Employee support and engagement: Benefit from Employee Assistance Program and join employee engagement groups for support and connection.

Information on how we process your personal data for recruitment purposes, you can find on the registration form in our Recruitment Portal.

What we offer:

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!