Customer Service Representative (f/m)_Plastics Engineering_WARSAW

RESINEX; Warszawa; Hybrid; PLN 100,000 - 134,000; Full time

Benefits offered by this job

Private medical care

Multisport

Holiday allowance

Hybrid work model

Job summary

RESINEX in Warsaw, Poland seeks an Order Management Specialist to support the Sales Team by handling customer orders from start to finish, ensuring accuracy and timely processing. You will communicate with customers, suppliers, and international teams and resolve order issues to maintain smooth fulfilment.

The role requires a Bachelor’s degree or higher, experience in B2B order management, and strong English communication. A hybrid work model and training opportunities are offered.

Qualifications

• Bachelor’s degree or higher; graduates of chemistry‑related or technical fields are welcome.
• experience in customer service, sales support, or order management in a B2B environment.
• confidence in working with digital tools and order management/CRM systems.
• strong organisational skills, accuracy, and a structured approach to daily tasks.
• positive attitude, strong interpersonal skills, and ability to collaborate effectively within a team.
• communicative level of English enabling daily cooperation with international stakeholders

Responsibilities

• Be a key support for the Sales Team by managing customer orders end‑to‑end, ensuring accuracy, timeliness, and high service quality.
• Maintain daily communication with customers, suppliers, and international teams via email and phone.
• Monitor order status, handle exceptions, and proactively resolve issues to ensure smooth order fulfilment.
• Cooperate closely with Logistics, Finance, and Accounting Teams to ensure correct documentation and efficient processes.
• Maintain high data quality in systems and contribute to continuous improvement through process adherence and training.

Skills

Customer service

Sales support

Order management

English communication

Data accuracy

Education

Bachelor’s degree or higher

Tools

CRM systems

Order management tools

Job description

• be a key support for the Sales Team by managing customer orders end‑to‑end, ensuring accuracy, timeliness, and high service quality,
• maintain daily communication with customers, suppliers, and international teams via email and phone,
• monitor order status, handle exceptions, and proactively resolve issues to ensure smooth order fulfilment,
• cooperate closely with Logistics, Finance, and Accounting Teams to ensure correct documentation and efficient processes,
• maintain high data quality in systems and contribute to continuous improvement through process adherence and training.

OPPORTUNITY

• be a key support for the Sales Team by managing customer orders end‑to‑end, ensuring accuracy, timeliness, and high service quality,
• maintain daily communication with customers, suppliers, and international teams via email and phone,
• monitor order status, handle exceptions, and proactively resolve issues to ensure smooth order fulfilment,
• cooperate closely with Logistics, Finance, and Accounting Teams to ensure correct documentation and efficient processes,
• maintain high data quality in systems and contribute to continuous improvement through process adherence and training.

BACKGROUND

• Bachelor’s degree or higher; graduates of chemistry‑related or technical fields are welcome,
• experience in customer service, sales support, or order management in a B2B environment,
• confidence in working with digital tools and order management / CRM systems,
• strong organisational skills, accuracy, and a structured approach to daily tasks,
• positive attitude, strong interpersonal skills, and ability to collaborate effectively within a team,
• communicative level of English enabling daily cooperation with international stakeholders

OFFER

• work in an international, friendly organisation with a stable market position and collaborative culture,
• structured onboarding and opportunities for development through technical, commercial, and personal trainings,
• possibility to improve English skills through English classes,
• flexible working hours and hybrid model after the trial period (2 days HO/ 3 days office)
• full work tools (laptop, phone) and an attractive benefits package including private medical care, Multisport, and holiday allowance.