Customer Service & Forecast Specialist

HUBER+SUHNER; Pisary; On-site; PLN 133,920 - 200,880; Full time

Benefits offered by this job

Quarterly/annual bonus

Private healthcare

Sports packages

Life insurance

Employee capital plans

Company day off

Job summary

HUBER+SUHNER Polatis seeks a Customer Service & Forecast Specialist to bridge production, sales and procurement. You will analyse historical data to predict demand, maintain inventory, and support production scheduling, while delivering high-quality service to internal and external clients.

You will collaborate with the Operations Planning Manager, monitor forecast changes, and prepare cost reports. Strong Excel and SAP knowledge, plus English/Polish communication, are essential for success.

Qualifications

• Several years of experience in Supply Chain.
• Knowledge of planning and demand planning processes.
• Knowledge of SAP ERP/HANA is required.
• MS Excel intermediate skills.
• Fluent in English and Polish; able to communicate with stakeholders.

Responsibilities

• Create SAP production orders for primary assemblies.
• Evaluate Sales demand and forecast to create suitable production schedules.
• Conduct weekly forecast maintenance meetings.
• Monitor forecast changes and production schedules with the Operations Planning Manager.
• Provide forecast cost reports.
• Maintain production order serial numbers and monitor exception messages.
• Address demand related issues in a timely manner and implement improvements.

Skills

Supply chain experience

Planning & demand planning

Communication with stakeholders

Customer service

Organisational skills

Time management

Multitasking

Team player

Proactive in dynamic env

English & Polish communication

Tools

SAP ERP/HANA

MS Excel

Job description

Your tasks

Customer Service & Forecast Specialist is the critical bridge between production, sales, and procurement in a supply chain department. Analysing historical data and market trends to predict customer demand, ensuring optimal inventory levels, efficient production schedules, and minimal shortages or excess stock. In parallel this role provides high-quality customer service for internal & external client, communication and order management.

Key tasks

• Create SAP production orders for primary assemblies
• Evaluate Sales demand and forecast to create suitable production schedules
• Conduct weekly forecast maintenance meetings
• Work along side Operations Planning Manager monitoring and reporting significant changes in forecast
• Provide forecast cost reports
• Create slice plan and forecast with Operations Planning Manager
• Maintain production order serial numbers
• Monitor exception messages
• React to moving demand, implementing changes to production schedule to ensure deadlines are met
• Promptly address production issues
• Propose and help implement solutions for improving forecast accuracy
• Interaction with the purchasing team to ensure material availability and pull ins are in place
• Conduct weekly planning meeting to discuss shortfalls and required actions where applicable
• Address demand related issues in an effective and timely manner
• Support Operations Planning Manager with risk assessments and mitigation activities
• Maintain traffic light chart/milestone plan with current start/completion data
• Assist Operations Planning manager in other areas as required

Your profile

• Several years experience in Supply Chain
• Knowledge of planning and demand planning processes
• Knowledge of SAP ERP/HANA is required
• MS Excel intermediate skills
• Sales demand & forecast analysis background
• Ability to communicate requirements with stakeholders
• Customer service experience
• Excellent organisational and time management skills
• Problem solving mindset, able to respond to unexpected issues such as material shortage, stock discrepancies
• Good communication skills (in English and Polish), comfortable working with colleagues across all departments
• Strong attention to detail and the desire to ensure accuracy at all stages of the process
• A team player, able to multitask and willing to support colleagues and contribute to smooth daily operations
• Positive and proactive attitude with a desire to learn fast in dynamic environment

Why HUBER+SUHNER Polatis?

Our aim is to be the employer of choice and as such you can be assured of a market leading remuneration package that matches your skills and experience.

By joining HUBER+SUHNER Polatis, you will not only become part of a rapidly growing work environment, but you will also receive a competitive compensation package and enjoy a host of additional benefits that will help you and your family be healthy and live well:

• quarterly and annual bonus scheme
• private healthcare (Medicover)
• co-financed Sports Packages (Medicover Sport)
• life insurance
• employee capital plans (PPK)
• extra day off ("Company day")