Customer Operations Specialist with German

HRK S.A.; Łódź; On-site; PLN 70,000 - 110,000; Full time

Job summary

HRK S.A. in Łódź seeks an experienced Customer Service / Accounts Receivable specialist to handle German- and English-speaking customer contacts, resolve payment issues, and ensure timely collections.

The role emphasizes building long-term relationships and contributing to process improvements while delivering high levels of service in an international environment.

Qualifications

• Fluency in German and English (min. B2).
• Experience in Customer Service, Accounts Receivable, Credit & Collections, or OtC processes.
• Strong analytical and problem-solving skills with the ability to manage customer accounts and resolve payment-related issues.

Responsibilities

• Contacting customers in German and English regarding overdue invoices, payment reminders, account reconciliations, and dispute resolution.
• Performing collection activities to ensure timely payments and minimize aged debt.
• Building long-term customer relationships while balancing excellent customer service.
• Participating in process improvement initiatives to enhance operational efficiency and the overall customer experience.

Skills

German language

English language

Job description

Responsibilities

• Contacting customers in German and English regarding overdue invoices, payment reminders, account reconciliations, and dispute resolution.
• Performing collection activities to ensure timely payments and minimize aged debt.
• Building long-term customer relationships while balancing excellent customer service
• Participating in process improvement initiatives to enhance operational efficiency and the overall customer experience.

Requirements

• Fluency in German and English (min. B2).
• Experience in Customer Service, Accounts Receivable, Credit & Collections, or Order to Cash (OtC) processes.
• Strong analytical and problem-solving skills with the ability to manage customer accounts and resolve payment-related issues.
• Ability to build strong customer relationships, prioritize tasks, and work effectively in a fast-paced, international environment.