Customer Service Specialist with German

HRK S.A; Łódź; In loco; PLN 67.000 - 112.000; Tempo pieno

Descrizione del lavoro

HRK S.A. is looking for a customer service specialist to manage communications with German and English-speaking clients regarding overdue invoices and collections. You will support account reconciliations, resolve disputes, and strive to maintain strong customer relationships.

The role requires excellent communication, problem-solving, and organizational skills, with the ability to work independently within an international team and adapt to new systems.

Competenze

• German and English knowledge at B2/C1 level, both written and spoken.
• Customer-oriented approach and excellent communication skills.
• Strong problem-solving abilities.
• Good organizational skills and attention to detail.
• Ability to work independently and as part of an international team.
• Good computer skills and willingness to learn new systems and tools.
• Previous experience in customer service, administration, contact center or a similar position will be an advantage.

Mansioni

• Contact customers in German and English about overdue invoices, reminders, reconciliations, and dispute resolution.
• Perform collection activities to ensure timely payments and minimize aged debt.
• Build long-term customer relationships while delivering excellent customer service.
• Participate in process improvement initiatives to enhance operational efficiency and the overall customer experience.

Conoscenze

German language

English language

Customer service

Communication skills

Problem-solving

Organizational skills

Attention to detail

Independence

Teamwork

Willingness to learn

Computer skills

Descrizione del lavoro

Requirements

• Contacting customers in German and English regarding overdue invoices, payment reminders, account reconciliations, and dispute resolution.
• Performing collection activities to ensure timely payments and minimize aged debt.
• Building long-term customer relationships while balancing excellent customer service
• Participating in process improvement initiatives to enhance operational efficiency and the overall customer experience.

German and English knowledge at B2/C1 level, both written and spoken.

Customer-oriented approach and excellent communication skills

Strong problem-solving abilities

Good organizational skills and attention to detail

Ability to work independently and as part of an international team

Good computer skills and willingness to learn new systems and tools

Previous experience in customer service, administration, contact center or a similar position will be an advantage