Bilingual Collections & Customer Service Specialist

HRK S.A; Łódź; On-site; PLN 67,000 - 112,000; Full time

Job summary

HRK S.A. is looking for a customer service specialist to manage communications with German and English-speaking clients regarding overdue invoices and collections. You will support account reconciliations, resolve disputes, and strive to maintain strong customer relationships.

The role requires excellent communication, problem-solving, and organizational skills, with the ability to work independently within an international team and adapt to new systems.

Qualifications

• German and English knowledge at B2/C1 level, both written and spoken.
• Customer-oriented approach and excellent communication skills.
• Strong problem-solving abilities.
• Good organizational skills and attention to detail.
• Ability to work independently and as part of an international team.
• Good computer skills and willingness to learn new systems and tools.
• Previous experience in customer service, administration, contact center or a similar position will be an advantage.

Responsibilities

• Contact customers in German and English about overdue invoices, reminders, reconciliations, and dispute resolution.
• Perform collection activities to ensure timely payments and minimize aged debt.
• Build long-term customer relationships while delivering excellent customer service.
• Participate in process improvement initiatives to enhance operational efficiency and the overall customer experience.

Skills

German language

English language

Customer service

Communication skills

Problem-solving

Organizational skills

Attention to detail

Independence

Teamwork

Willingness to learn

Computer skills

Job description

HRK S.A. is looking for a customer service specialist to manage communications with German and English-speaking clients regarding overdue invoices and collections. You will support account reconciliations, resolve disputes, and strive to maintain strong customer relationships.

The role requires excellent communication, problem-solving, and organizational skills, with the ability to work independently within an international team and adapt to new systems.