Cash Collection Specialist with German (m/f/diverse)

Lufthansa Group Business Services; Kraków; Hybrid; PLN 112,000 - 167,000; Full time

Benefits offered by this job

Flight privileges

Flexible working hours

Relocation support

Development programs

Health Plan

Job summary

Lufthansa Group Business Services is looking for a (Junior) Cash Collection Specialist in Kraków. The role involves maintaining contact with customers for open and overdue invoices, managing customer accounts receivable, and ensuring high customer satisfaction through effective communication.

Key responsibilities include monitoring payments, executing collection activities, and preparing customer documentation.

Qualifications

• Bachelor’s or Master’s degree in a related field or completion of the third year of studies.
• Initial experience in Accounting, Accounts Receivable, or Cash Collection.
• Very good command of German (minimum B2) and English (minimum B2).
• Strong analytical skills and attention to detail required.

Responsibilities

• Maintain contact with customers regarding overdue invoices.
• Monitor and analyze open items and identify reasons for non-payment.
• Manage customer disputes with internal departments.
• Execute dunning activities according to procedures.
• Perform account reconciliations and analyses.
• Prepare customer documentation and reports.
• Coordinate cash collection activities and inquiries.

Skills

Analytical skills

Customer-oriented

Good communication

Command of German

Command of English

Experience in Accounting

Knowledge of MS Office

Education

Bachelor’s or Master’s degree in Economics/Finance/Accounting

Tools

ERP systems

Accounting systems

Job description

As a (Junior) Cash Collection Specialist, you will be responsible for maintaining daily contact with customers regarding open and overdue invoices and supporting the cash collection process. You will independently manage a portfolio of customer accounts receivable, monitor outstanding payments, identify reasons for non-payment to ensure high customer satisfaction.

Tasks

• Maintain professional and proactive day-to-day contact with customers via phone and email to ensure timely payments
• Monitor and analyze open and overdue items and identify reasons for non-payment
• Manage and coordinate customer disputes in cooperation with relevant internal departments
• Execute dunning activities in accordance with collection procedures, collection strategy, and collection tools
• Perform account reconciliations, investigations, and analyses related to outstanding receivables
• Prepare and send customer documentation and reports, such as statements of account, balance confirmations, and reconciliation files
• Cooperate closely with internal departments to ensure invoice accuracy and customer satisfaction
• Coordinate cash collection activities and customer inquiries within the Invoicing and Cash Collection area
• Prepare documentation of collection activities
• Process accounting documents and data
• Support process improvements, standardization initiatives, teamwork, and knowledge sharing
• Perform all other duties assigned or delegated by supervisors

Benefits

• Flight privileges
• Free parking
• Flexible working hours
• Relocation support
• Hybrid working possible
• Development programs / Training options
• Lockers for cyclists / sportsmen
• Employee events
• Health Plan

Requirements

• Bachelor’s or Master’s degree in Economics, Finance, Accounting, Business Administration, or a related field, or at least completion of the third year of studies in an economic discipline
• Initial experience in Accounting, Accounts Receivable, or Cash Collection will be an asset
• Very good command of German (minimum B2) and English (minimum B2), both written and spokenGood knowledge of MS Office, especially Excel
• Experience with ERP or accounting systems will be a strong advantage
• Strong analytical skills and attention to detail
• Good communication and customer-oriented approach
• Ability to work independently and as part of an international team
• Willingness to learn and develop in the area of Finance
• CV/Resume required
• Must possess permit to work in Poland

The salary offer for this position will be presented after the interview stage, at the time of extending an employment offer, allowing sufficient time to review and discuss the proposed terms of employment and compensation.