Customer Operations Representative (Part-Time)

Zelh; Województwo mazowieckie; Remote; PLN 166,000 - 253,000; Part time

Benefits offered by this job

Remote eligibility

Paid time off

Equipment provided

Job summary

Zelh, a fast-growing outsourcing company, seeks a Weekend Customer Operations Representative to support shipment coordination and customer communication across domestic and international freight. You will build shipments in the TMS, monitor progress, and provide proactive updates through the shipment lifecycle.

Ideal candidates have strong attention to detail, excellent English communication, and the ability to work independently in a remote environment while maintaining urgency and

Qualifications

• Previous logistics or freight operations experience preferred.
• Strong attention to detail and ability to manage multiple shipments.
• Excellent organizational and follow-up skills.
• Strong written and verbal English communication skills.
• Ability to provide clear, professional customer updates throughout the day.
• Comfortable in fast-paced transportation and logistics environments.
• Identify operational issues proactively and escalate when needed.
• Experience with TMS systems and shipment tracking tools preferred.
• Strong sense of urgency and accountability.
• Ability to work independently in a remote environment.

Responsibilities

• Load Building & Shipment Setup: review DOs and set up shipments in the TMS.
• Load Coverage & Shipment Monitoring: ensure shipments are covered and escalate as needed.
• Customer Communication & Updates: provide proactive visibility throughout the lifecycle.
• Daily Updates: send ETA and location details to customers.
• Pickup & Delivery Notifications: notify upon driver events with exact times.
• Detention & Delay Communication: inform of delays and coordinate next steps.
• Import/Export Coordination: maintain tracking charts and update customer sheets.
• Final delivery docs: send charges and PODs on completion.

Skills

Attention to detail

Organizational skills

Follow-up skills

English communication (written and Ver

Proactive communication

TMS experience

Shipment tracking tools

Urgency and accountability

Independence in remote work

Tools

TMS systems

Job description

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining high-quality services consistently.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

We are looking for a highly organized and detail-oriented Weekend Customer Operations Representative to support daily shipment coordination, customer communication, and operational execution across domestic and international freight movements.

This role sits at the center of customer operations. You will be responsible for ensuring shipments are accurately built in the TMS, proactively monitored, clearly communicated, and fully updated from pickup through final delivery.

Success in this role comes from consistency, urgency, communication discipline, and operational ownership.

This is not a passive support role. The right person proactively follows up, identifies risks before escalation, communicates clearly with customers and brokers, and keeps freight moving without gaps in visibility.

Role in one line

A logistics operations professional responsible for shipment building, tracking coordination, proactive customer updates, and operational communication across domestic and international freight movements.

What you will do:

Load Building & Shipment Setup

• Review incoming Delivery Orders (DOs) and identify shipment requirements

• Build and enter shipments accurately into the TMS

• Confirm shipment setup completion via email:

  • Reply “received, thank you”

  • Add PO#, BKG#, or MBOL# into the email subject line as required

  • CC tracking teams and operational stakeholders appropriately

• Ensure shipment data accuracy before operational execution begins

Load Coverage & Shipment Monitoring

• Confirm all shipments are fully covered prior to scheduled pickup times

• Escalate uncovered shipments to brokers at least 2 hours before pickup time

• Monitor shipment progress and communicate operational delays proactively

• Coordinate with internal teams regarding:

  • Recovery trucks

  • Carrier replacement

  • Service interruptions

  • Late pickups or deliveries

Customer Communication & Updates

Provide proactive shipment visibility and operational updates throughout the shipment lifecycle.

Daily Customer Updates

• Send daily ETA updates to customers for pickup and delivery appointments

• Include truck location details when shipments are already loaded

  • Example:

    • “Truck is currently in Houston, TX with ETA to delivery at 09:00 AM”

Pickup & Delivery Notifications

• Notify customers immediately upon:

  • Driver arrival at shipper

  • Driver arrival at receiver

  • Driver departure from shipper

  • Driver departure from receiver

• Include exact arrival and departure times in updates

Detention & Delay Communication

• Notify customers when detention begins for OTR shipments (after 2 hours onsite)

• Alert brokers immediately regarding:

  • Late pickups

  • Late deliveries

  • Missed appointments

  • Service risks

• Assist with determining next operational steps:

  • Customer communication

  • Carrier replacement

  • Recovery truck coordination

Import & Export Shipment Coordination

• Maintain and update shipment tracking charts for import and export freight

• Update customer tracking sheets with:

  • Appointments

  • Container pull status

  • Container numbers

  • Holds or customs-related issues

  • Delivery updates

• Monitor and communicate:

  • Container loading schedules

  • Delivery schedules

  • Port or terminal delays

  • Operational exceptions

• Send final delivery documentation, charges, and PODs upon shipment completion

1. Previous logistics, freight operations, customer operations, dispatch, or transportation coordination experience preferred

2. Strong attention to detail and ability to manage multiple shipments simultaneously

3. Excellent organizational and follow-up skills

4. Strong written and verbal English communication skills

5. Ability to provide clear, professional customer updates throughout the day

6. Comfortable working in fast-paced transportation and logistics environments

7. Ability to identify operational issues proactively and escape appropriately

8. Experience working with TMS systems and shipment tracking tools preferred

9. Strong sense of urgency and accountability

10. Ability to work independently in a remote environment

The strongest Customer Operations Representatives:

• Stay ahead of problems before customers ask questions

• Communicate proactively rather than reactively

• Maintain extremely high attention to shipment details

• Keep customers consistently informed without being prompted

• Escalate issues early and clearly

• Remain calm during high-volume operational situations

• Understand that responsiveness and visibility directly impact customer trust

• Treat every shipment as time-sensitive and customer-critical

Working conditions:

• Work schedule: Saturday-Sunday, 8 am - 6 pm CST

• A supportive team

• Competitive Salary in USD

• Remote eligibility

• 10+ business days of paid time off

• Equipment provided

Join our team and become an integral part of our mission to provide reliable and efficient freight transportation solutions to our customers.