Head of Logistics Operation

Packeta; Polska; Hybrid; PLN 300,000 - 520,000; Full time

Benefits offered by this job

Company car

LuxMed medical care co-financing (50%)

MultiSport card

Meal benefit card

Group insurance

Birthday day off

Flexible work (1 day home office)

Team-building events

Job summary

Packeta Group is seeking a Head of Logistics Operations to lead regional logistics, drive cost, quality, and efficiency, and shape strategic development across inbound/outbound, distribution centers, and warehouse operations.

You will manage a small team (4 FTE + staff), set KPIs, negotiate with carriers, monitor KPIs, and implement data-driven improvements while aligning with global projects. The role offers a hybrid work setup in Poland with strong growth opportunities.

Qualifications

• 10+ years of experience in logistics and operations management at scale.
• Senior leadership experience in international and domestic freight.
• Strong strategic planning, process optimization, and KPI management.
• Excellent communication and analytical skills; makes data-driven decisions.
• Experience working in a matrix organization and collaborating across functions.
• Fluent English; proactive and ownership mindset.

Responsibilities

• Take full responsibility for cost, quality, performance, efficiency, and strategic development of logistics operations in your region.
• Oversee inbound/outbound logistics, distribution, transport, and courier route optimization.
• Manage Distribution Centers, Sortation Hubs, and Warehouse operations.
• Drive innovation and sustainability in operational processes using technology and data.
• Lead a team (4 FTE + operational staff), set KPIs, and support professional development.
• Negotiate contracts with carriers and courier partners; run tenders (RFI/RFQ/RFP).
• Monitor and analyze KPIs, implement corrective actions, and improve efficiency.
• Ensure compliance with legal requirements, company standards, and SLAs.
• Report operational performance to senior leadership and collaborate on global projects.

Skills

Logistics leadership

Strategic planning

KPI management

Data-driven decisions

Cross-functional collaboration

English fluency

Job description

Packeta Group is a partner for modern delivery – fast, convenient, and sustainable. We are one of the fastest-growing players in logistics and technology in Central and Eastern Europe. Our network of pick-up points and smart technologies connects thousands of e-shops and customers around the world. With millions of parcels delivered every year, we’re changing the way people shop and send goods – simply, reliably, and with a focus on the future.

Join us and help transform the world of delivery – by managing operations, optimizing processes, and ensuring the smooth running of our entire network every day.

In Operations, we keep Packeta moving. We are the team that ensures everything runs smoothly – from processes and logistics to customer experience. We tackle operational challenges, seek efficiency, and support the company’s growth every single day.

We are looking for a strong leader with organizational skills, a results-driven mindset, and the desire to be part of a dynamic environment.

Who are we looking for?

We are looking for an experienced professional who:

• Has 10+ years of experience in logistics and operations management at scale
• Possesses senior leadership experience in a complex logistics environment, including international and domestic freight
• Is skilled in strategic planning, process optimization, and KPI management
• Has excellent communication and analytical skills, and makes data-driven decisions
• Is comfortable working in a matrix organization and collaborating across functions
• Speaks English fluently and is proactive, results-oriented, and ready to take full ownership of projects

What will you be responsible for?

As Head of Logistics Operations, you will:

• Take full responsibility for cost, quality, performance, efficiency, and strategic development of logistics operations in your region
• Oversee inbound/outbound logistics, distribution, transport, and courier route optimization
• Manage Distribution Centers, Sortation Hubs, and Warehouse operations
• Drive innovation and sustainability in operational processes using technology and data
• Lead a team (4 FTE + operational staff), set KPIs, and support professional development
• Negotiate contracts with carriers and courier partners, run tenders (RFI/RFQ/RFP)
• Monitor and analyze KPIs, implement corrective actions, and improve efficiency
• Ensure compliance with legal requirements, company standards, and SLAs
• Report operational performance to senior leadership and collaborate on global projects

What can you look forward to?

• A leadership role in a fast-growing, technology-driven company
• The opportunity to shape strategy and key logistics processes
• A supportive leadership team and knowledge-sharing environment
• A comprehensive benefits package:
  • Company car
  • 50% co-financing of LuxMed medical care and MultiSport card
  • Prepaid meal benefit card
  • Fully employer-funded group insurance
• Professional development and training opportunities
• An additional day off on your birthday
• Flexible work arrangements (1 day home office per week)
• Team-building events and company integrations

Impress the Customer –

The customer always comes first.

Get Things Done –

We act quickly, efficiently, and with results.

Be Radically Honest –

We communicate openly, fairly, and without sugarcoating.