Fixed term position: Specialist, Peak Season Operations

RXO, Inc.; Wrocław; Sur place; PLN 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Free e-learning

Free fruit in the office

Company events

Diverse and Inclusive environment

Mental Health First Aiders Group

Résumé du poste

RXO, Inc. in Wrocław, Poland, is seeking a Specialist, Peak Season Operations to support day-to-day transportation operations during Peak Season in the North American market.

You will coordinate with RXO, customers, and drivers, monitor check-in activities, and assist with dispatch and back-end system support in a fast-paced environment. The role requires strong analytical thinking, excellent communication, and a customer-focused mindset.

Qualifications

• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Strong written and verbal communication skills.
• Customer-focused mindset with timely, high-quality service.
• Flexibility to adjust work schedules based on operational needs.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook and PowerPoint).

Responsabilités

• Monitor driver check-in activities and ensure all drivers are dispatched and depart the facility according to scheduled departure times.
• Assist with route and trailer assignments in collaboration with customer's personnel and your Team Leader to help ensure smooth daily operations.
• Assist with dispatch activities and provide real-time operational support.
• Maintain visibility of driver activity and record tracking information throughout transit.
• Identify and resolve operational issues while escalating complex situations to leadership when required.
• Build and maintain positive working relationships with RXO personnel, drivers, and internal stakeholders.
• Provide accurate and timely updates within operational systems and reporting tools.
• Support daily coverage requirements and collaborate with teammates to ensure successful execution of all assigned tasks.
• Work closely with your Supervisor to gain a comprehensive understanding of operational expectations and project objectives.

Connaissances

Analytical thinking

Attention to detail

Communication skills

Customer-focused

Flexibility

MS Office

Outils

MS Office Suite

Description du poste

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods seamlessly across North America, Europe, Asia, and beyond - creating smarter, more sustainable supply chains for a global economy. The company is globally headquartered in Charlotte, N.C. regionally headquartered in Amsterdam, NL. VisitRXO.com for more information and connect with RXO onFacebook, X,LinkedIn, Instagram, and YouTube.

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods seamlessly across North America, Europe, Asia, and beyond - creating smarter, more sustainable supply chains for a global economy. The company is globally headquartered in Charlotte, N.C. regionally headquartered in Amsterdam, NL. VisitRXO.com for more information and connect with RXO onFacebook, X,LinkedIn, Instagram, and YouTube.

2-3 MONTHS PROJECT

The Specialist, Peak Season Operations plays a key role in supporting day-to-day transportation operations during Peak Season in North American market. This position is responsible for providing operational support to Local and Expedite operations, ensuring effective communication between RXO, customer's personnel and drivers while maintaining high service standards and operational visibility. The successful candidate will monitor driver attendance and check-in activities, support route and trailer assignments, assist with dispatch activities, track driver progress during transit, and provide back-end system support. The Specialist, Peak Season Operations serves as the first point of contact for operational issues, working to identify and resolve challenges while escalating concerns when necessary. This role requires strong analytical thinking, excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment. Flexibility and a customer-focused mindset are essential to support the changing needs of the operation throughout Peak Season.

Working days: different shifts available

• Monday - Friday
• Tuesday - Saturday
• Sunday - Thursday

Working hours: 6:00 - 14:00

Mode: full office work

Key Responsibilities

• Monitor driver check-in activities and ensure all drivers are dispatched and depart the facility according to scheduled departure times.
• Assist with route and trailer assignments in collaboration with customer's personnel and your Team Leader to help ensure smooth daily operations.
• Assist with dispatch activities and provide real-time operational support.
• Maintain visibility of driver activity and record tracking information throughout transit.
• Identify and resolve operational issues while escalating complex situations to leadership when required.
• Build and maintain positive working relationships with UPS personnel, drivers, and internal stakeholders.
• Provide accurate and timely updates within operational systems and reporting tools.
• Support daily coverage requirements and collaborate with teammates to ensure successful execution of all assigned tasks.
• Work closely with your Supervisor to gain a comprehensive understanding of operational expectations and project objectives.

Required Qualifications

• Strong analytical and problem-solving skills.
• Excellent attention to detail and commitment to accuracy.
• Strong written and verbal communication skills.
• Customer-focused mindset with a commitment to delivering timely, high-quality service.
• Flexibility to adjust work schedules based on operational needs.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook and PowerPoint)

Language skills

• English: at least B2
• Any additional language is a plus

Preferred Competencies

• Ability to identify opportunities for process improvement and operational efficiency.
• Ability to perform effectively in a fast-paced and rapidly changing operational environment.
• Demonstrated follow-up skills and sense of ownership over assigned tasks and responsibilities.

Does this sound like you? Check out what else RXO has to offer.

Why Join Us

Our Benefits

• Free access to E-Learning to grow in your profession and gain new skills
• Free Fruit in the office
• Company events
• Diverse and Inclusive environment
• Access to Mental Health First Aiders Group

Our company is committed to creating a diverse and inclusive workplace.

We ensure that all recruitment decisions are made without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status.

All candidates will be considered based on merit, qualifications, and business needs.

We actively promote equal opportunities and strive to eliminate bias at every stage of the hiring process.

Review RXO's European privacy statement here.