Operations Manager

American President Lines; Town of Poland (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

CEVA Logistics is seeking an Operations Manager to lead the strategic management, optimization, and daily execution of logistics operations with a focus on e-commerce returns management for key clients. You will drive performance across the network, align with budgets, and ensure service levels are met.

The role requires strong leadership, analytical acumen, and proven ability to manage large teams in a fast-paced, international environment.

Qualifications

• Proven managerial experience in operations leading large structures.
• University degree in Logistics, Supply Chain, Management, or Engineering.
• Strong proficiency with MS Excel and ERP/WMS data analysis.

Responsibilities

• Oversee daily logistics operations and KPIs to ensure quality and efficiency.
• Plan staffing against forecasts and manage capacity.
• Manage budgeting, P&L, and cost control.
• Build client relationships and report SLA/KPI performance.
• Drive lean improvements and continuous process optimization.
• Lead and develop large teams and succession planning.
• Supervise warehouse infrastructure and assets.
• Ensure H&S compliance and participate in audits.

Skills

Leadership

Analytical skills

Executive presence

Stakeholder management

English proficiency

Education

Bachelor's degree in Logistics, Supply Chain, Management, or Engineering

Tools

MS Excel

WMS/ERP systems

Job description

Operations Manager

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

Overall responsibility for the strategic management, optimization, and seamless execution of daily logistics operations, with a particular focus on E-Commerce returns management services for key clients.

YOUR ROLE

• Operations & KPI Management: Managing daily logistics operations to achieve quality, efficiency targets, and operational KPIs.
• Resource & Capacity Planning: Monitoring staffing levels against forecasts and collaborating with planning to ensure resource availability.
• Budgeting & P&L Oversight: Managing the annual budget, controlling operational costs, and analyzing financial and P&L results.
• Client Relations & Reporting: Building long-term client relationships, reporting on SLA/KPI delivery, and leading MBR/QBR reviews.
• Continuous Improvement: Driving process optimization initiatives using LEAN, Kaizen, and continuous improvement tools.
• Team Leadership & Development: Leading and motivating large teams, fostering employee development, and managing succession planning.
• Asset & Infrastructure Control: Supervising warehouse infrastructure, equipment, and company assets to ensure proper utilization.
• H&S, Compliance & Audits: Ensuring strict adherence to H&S regulations and representing the company during audits and client visits.

CANDIDATE REQUIREMENTS

• Proven Leadership: Minimum of several years of proven managerial experience in operations, leading large structures.
• Education: University degree (preferably in Logistics, Supply Chain, Management, or Engineering).
• Analytical Skills: Excellent command of MS Office (especially advanced Excel) and exposure to WMS/ERP systems for operational data analysis.
• Labor Law & Compliance: Solid understanding of labor law regulations regarding working time management and resource planning.
• Language Skills: Advanced/Fluent proficiency in English (both written and spoken) for corporate and client communication.
• Executive Presence: Strong accountability, goal-orientation, emotional intelligence, charisma, and the ability to influence and make high-stakes decisions under pressure.
• Stakeholder Management: Exceptional skills in task delegation, mentoring, motivating diverse teams, and managing client relations.

NICE TO HAVE / PREFERRED QUALIFICATIONS

• Certifications: Green Belt or Black Belt in Six Sigma, or advanced Lean Management certifications.
• Sector Expertise: Extensive background in warehouse logistics within high-volume B2C or E-Commerce environments.
• Industry Background: Solid experience in the international TSL (Transport, Shipping, Logistics) industry.
• Change Management: Practical experience in scaling up operations, managing startups, or implementing new automation technologies.
• Mindset: Proactive, strategic thinker focused on process innovation, business growth, and effective cross-departmental communication.

WE OFFER

• Stable and high-level employment in a modern, dynamically growing international organization.
• Direct impact on the company's operational strategy and genuine long-term career growth.
• Comprehensive and highly competitive executive benefits package.
• A professional, collaborative, and empowering work culture.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [e-mail]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.