Administrator ds Wsparcia Klienta (CIS Administrator with Dutch)

E79 Poland SSC; Łódź; On-site; PLN 36,000 - 60,000; Part time

Job summary

United Parcel Service, Inc. is seeking a customer service professional in Poland to handle billing queries and provide solutions by email. You will support English and Dutch-speaking customers, perform basic administrative tasks, and maintain accurate data records.

The role emphasizes time management, multitasking, and strong problem-solving abilities to ensure timely responses and quality service in a dynamic logistics environment.

Qualifications

• Dutch language skills required, especially written.
• Proficient English language skills.
• Strong communication abilities.
• Ability to work under time pressure and manage multiple tasks.
• Soft skills: problem analysis, problem solving, good decision making.
• Internal candidates must have at least 6 months with UPS.

Responsibilities

• Resolving customer queries sent via email regarding billing, invoices, credit notes.
• Providing customers with necessary information and possible solutions.
• General administrative tasks (e.g., creating reports, fulfilling database).

Skills

Dutch (written)

English

Communication skills

Time management

Multi-tasking

Problem solving

Job description

Job Description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description: Opis stanowiska

What would you do on a daily basis?

• Resolving customer queries sent via email regarding billing, invoices, credit notes
• Providing customers with necessary information and possible solutions
• General administrative tasks (e.g. Creating reports, fulfilling data base)

We expect from applicants:

• Very Good Dutch (especially in writing)
• Good English
• Strong communications skills
• Ability to work under time pressure and to deal with multiple tasks
• Soft skills (problem analysis, problem solving, good decision making)
• At least 6 months employment track at current position in UPS (for internal candidates only)

Before proceeding with the recruitment process, please familiarize yourself with the procedure at the following link: https://ups.pagetiger.com/bdpxpfu

Employee Type: Fixed Term (Na czas określony)

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