Business Analyst — IT & Process Improvement

dyson; Poland; On-site; PLN 132,000 - 162,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Private medical insurance

Employee Savings Plan (PPO)

Company-paid life insurance

Holiday allowance

Discount on Dyson products

Canteen on-site

EAP

Multisport card

Job summary

Dyson IT is seeking a Business Analyst in Poland to bridge business needs with IT delivery in a fast-paced ecommerce environment. You will run interviews, workshops, and document requirements to shape epics, user stories and processes.

Expect to support training, user adoption, and continuous improvement while collaborating with cross-functional teams across SAP Hybris, Salesforce and CRM platforms. Competitive PLN salary with strong benefits.

Qualifications

• 2+ years proven experience as a Business Analyst or in a similar role within ecommerce, CRM or retail.
• Exposure to CRM platforms such as Salesforce Service Cloud, Salesforce Marketing Cloud, AEM, SAP Hybris or POS platforms is advantageous.
• Experience implementing methodologies including Waterfall, Agile and Scrum.
• Demonstrated experience in requirements gathering and process analysis.

Responsibilities

• Execute interviews and workshops with stakeholders to gather, document, and validate business requirements.
• Break down complex business problems into Epics, User Stories, Business Requirements and Non-functional requirements.
• Develop process maps and models to improve clarity and efficiency.
• Support the full project lifecycle with development, testing or business change needs.

Skills

Stakeholder communication

Requirements gathering

Process analysis

Agile / Scrum

Training & user adoption

Education

Business Analysis qualification

Tools

Salesforce Service Cloud

Salesforce Marketing Cloud

AEM

SAP Hybris

POS platforms

Job description

Dyson IT is seeking a Business Analyst in Poland to bridge business needs with IT delivery in a fast-paced ecommerce environment. You will run interviews, workshops, and document requirements to shape epics, user stories and processes.

Expect to support training, user adoption, and continuous improvement while collaborating with cross-functional teams across SAP Hybris, Salesforce and CRM platforms. Competitive PLN salary with strong benefits.