Business Analyst

dyson; Poland; On-site; PLN 132,000 - 162,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Private medical insurance

Employee Savings Plan (PPO)

Company-paid life insurance

Holiday allowance

Discount on Dyson products

Canteen on-site

EAP

Multisport card

Job summary

Dyson IT is seeking a Business Analyst in Poland to bridge business needs with IT delivery in a fast-paced ecommerce environment. You will run interviews, workshops, and document requirements to shape epics, user stories and processes.

Expect to support training, user adoption, and continuous improvement while collaborating with cross-functional teams across SAP Hybris, Salesforce and CRM platforms. Competitive PLN salary with strong benefits.

Qualifications

• 2+ years proven experience as a Business Analyst or in a similar role within ecommerce, CRM or retail.
• Exposure to CRM platforms such as Salesforce Service Cloud, Salesforce Marketing Cloud, AEM, SAP Hybris or POS platforms is advantageous.
• Experience implementing methodologies including Waterfall, Agile and Scrum.
• Demonstrated experience in requirements gathering and process analysis.

Responsibilities

• Execute interviews and workshops with stakeholders to gather, document, and validate business requirements.
• Break down complex business problems into Epics, User Stories, Business Requirements and Non-functional requirements.
• Develop process maps and models to improve clarity and efficiency.
• Support the full project lifecycle with development, testing or business change needs.

Skills

Stakeholder communication

Requirements gathering

Process analysis

Agile / Scrum

Training & user adoption

Education

Business Analysis qualification

Tools

Salesforce Service Cloud

Salesforce Marketing Cloud

AEM

SAP Hybris

POS platforms

Job description

About Us

At Dyson, we demand the highest standard of performance from the technologies we engineer. Our people expect the same from the technology that supports them. We are a community that appreciates and advocates better engineering. A community of pioneers.

Within Dyson IT, our aim is to create robust IT architecture, to manage data effectively and efficiently and continue to grow our world-class team. A team who is strategic, enabling business acceleration, growth and success. We empower our people to work in a multi-skilled, multi-role environment, helping to streamline projects and build skillsets within the team.

We have end to end accountability for the design, delivery and support of all business systems enabling Dysons global commercial, operational and enterprise business process in 82 markets. The team is arranged into investment areas including Commercial & Connectivity, Retail, Supply Chain & Manufacturing, Product Development - and many others.

About The Role

Business analysts identify, define and document business processes and software requirements to be developed as software. They are the liaison between business and IT teams, facilitating communication and determining business needs. The Business Analysts will therefore have the following responsibilities:

• Executing interviews and workshops with stakeholders to gather, document, and validate business requirements
• Breaking down complex business problems into manageable components (e.g., Epics, User Stories, Business Requirements, Non-functional requirements)
• Develop process maps and business models to enhance clarity and efficiency
• Support the full project lifecycle with any development, testing or business change needs
• Continuously review and assess the project delivery to ensure it will meet business requirements

Act as an internal consultant to stakeholders

Active engagement within the BA community, acting as a role model to Interns, Graduates, Associates and peers

Training & User Adoption

• Develop training materials, user guides, and process documentation to support end-user adoption
• Supporting training sessions and workshops to familiarise users with new processes, workflows, and system functionality.
• Serve as a point of contact for post-go-live support, addressing user queries and identifying opportunities for system enhancements

Continuous Improvement & Ways of Working

• Be an advocate for evolving standards and practices around ways of working
• Drive continuous improvement within scrum or project teams through active participation in all ceremonies and meetings
• Balance and prioritise workload, escalating conflicting demands where necessary
• Contribute to risk management through raising, reviewing, monitoring and supporting their mitigation

About You

Education & Experience

Some years (>2) of proven experience as a Business Analyst or in a similar role, and within the eCommerce, Customer Relationship Management or Retail domain

Exposure to Commercial IT platforms such as Salesforce Service Cloud, Salesforce Marketing Cloud, AEM, SAP Hybris or POS platforms would be an advantage

Experience in the execution of an implementation methodology including Waterfall, Agile and Scrum practices

Demonstrated experience in requirements gathering and process analysis

Professional qualifications within Business Analysis or a similar role would be an added benefit

Communication & Interpersonal Skills

Excellent written and verbal communication skills, with an ability to articulate technical concepts to non-technical stakeholders

Proven ability to build and maintain positive stakeholder relationships, as well as challenge and influence at all levels

Self-driven with the ability to learn new skills and deliver under pressure

Can achieve excellent results without supervision

Reward Package

• Competitive starting salary: from PLN 147,000 annually (for a full-time position), with potential for a higher offer based on skills and experience
• Performance bonus opportunity
• Employee Capital Plan (PPK)
• Employee Savings Plan (PPO)
• Company-paid life insurance
• Holiday allowance
• Allowance for corrective glasses and contact lenses
• Subsidised on-site canteen
• Exclusive discount on Dyson products
• Comprehensive private medical insurance
• Employee Assistance Programme (EAP)
• Benefits platform with Multisport card

#LI-KH1

Dyson is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.