Turkish-Speaking Customer Service Specialist — Katowice

Concentrix; Katowice; On-site; PLN 35,712 - 58,032; Full time

Benefits offered by this job

Private medical healthcare

Private life insurance

MyBenefit points or Multisport Card

Polish or English language classes

Concentrix Academy and training

Job summary

Concentrix in Katowice is seeking a Customer Service Specialist with Turkish to advise customers on hygiene products, handle inbound and outbound calls about product inquiries and complaints, and provide multichannel support via email, chat and social media. You will join a modern office, undergo fully paid training before first contact, and gain access to Concentrix University and LinkedIn Learning.

Polish or English language classes are offered; benefits include private medical care, life

Qualifications

• Turkish language level at C1/C2 and English at B2 level.
• Strong communication and multitasking abilities.
• Attention to detail and quick learner.

Responsibilities

• Advise customers on hygiene products as a brand ambassador.
• Respond to inbound and make outbound calls regarding product inquiries and complaints.
• Provide multichannel written support: email, chat, and social media.
• Document e-commerce complaints on platforms.
• Maintain a high level of customer satisfaction.
• Remain polite, patient and courteous with customers.
• Deliver end-to-end customer satisfaction.

Skills

Turkish language

Customer service

Multichannel support

Tools

CRM systems

Job description

Concentrix in Katowice is seeking a Customer Service Specialist with Turkish to advise customers on hygiene products, handle inbound and outbound calls about product inquiries and complaints, and provide multichannel support via email, chat and social media. You will join a modern office, undergo fully paid training before first contact, and gain access to Concentrix University and LinkedIn Learning.

Polish or English language classes are offered; benefits include private medical care, life