Bilingual Customer Support Specialist (Ukrainian/English)

HCLTech; Poland; On-site; PLN 42,000 - 54,000; Full time

Job summary

HCLTech in Poland is seeking a Customer Service Support Specialist to deliver exceptional service across voice and digital channels, resolving inquiries and maintaining records with a focus on customer satisfaction.

The role requires fluency in Ukrainian (C1) and English (B2), strong communication and documentation skills, and collaboration across departments to improve operational outcomes. This is a full-time UoP position with potential shift work.

Qualifications

• Proficiency in Ukrainian (C1) and English (B2) required.
• Strong interpersonal, communication, and active listening skills.
• Excellent documentation and record-keeping abilities.
• Experience with CRM and ticketing systems is an advantage.
• Minimum high school diploma; higher education preferred in Business Administration or related field.

Responsibilities

• Independently manage and resolve customer inquiries across voice and digital channels.
• Maintain comprehensive and accurate records of all customer interactions.
• Adhere to approved workflows and escalation procedures to ensure timely resolution.
• Identify recurring issues and share insights to drive process improvements.
• Deliver empathetic and professional communication aligned with customer-centric service.
• Collaborate with team members and other departments to resolve complex issues.
• Stay updated with product knowledge, policies, and industry best practices.

Skills

Ukrainian

English

Communication

Documentation

Education

High school diploma

Business Administration/Related degree preferred

Tools

Salesforce

Zendesk

Job description

HCLTech in Poland is seeking a Customer Service Support Specialist to deliver exceptional service across voice and digital channels, resolving inquiries and maintaining records with a focus on customer satisfaction.

The role requires fluency in Ukrainian (C1) and English (B2), strong communication and documentation skills, and collaboration across departments to improve operational outcomes. This is a full-time UoP position with potential shift work.