Bilingual Customer Support Specialist (EN/DE) – Hybrid

Arche Consulting Sp. z o.o.; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Flexible benefits platform

Career development programs

Job summary

Arche Consulting Sp. z o.o. seeks a highly organized customer support specialist fluent in English and German to provide professional assistance via phone and email. You will diagnose issues, deliver timely solutions, and foster lasting client relationships while coordinating with internal teams to resolve complex cases.

The role emphasizes accuracy in record-keeping, continuous learning, and contributions to knowledge base improvements in a fast-paced, international contact center environment.

Qualifications

• Advanced proficiency in English and German with excellent written and verbal communication.
• Customer-focused communication skills with a professional, empathetic, and solution-oriented approach.
• Motivation for continuous professional development within an international contact center environment.
• Proficiency in Microsoft Excel and other Office applications.
• Strong problem-solving, decision-making, and the ability to work independently and multi-task.

Responsibilities

• Handle customer inquiries across phone and email, providing professional and personalized support.
• Investigate and diagnose customer issues, delivering accurate and timely solutions.
• Build strong, long-term customer relationships through responsive and service-focused communication.
• Collaborate closely with internal teams to resolve complex cases efficiently and ensure a seamless customer experience.
• Maintain detailed and accurate records of customer interactions, cases, and resolutions.
• Identify recurring customer issues and contribute to process improvements, knowledge base development, and overall service quality.

Skills

English

German

Customer service

Active listening

Communication

Problem solving

Independent work

Multitasking

Tools

Microsoft Excel

Job description

Arche Consulting Sp. z o.o. seeks a highly organized customer support specialist fluent in English and German to provide professional assistance via phone and email. You will diagnose issues, deliver timely solutions, and foster lasting client relationships while coordinating with internal teams to resolve complex cases.

The role emphasizes accuracy in record-keeping, continuous learning, and contributions to knowledge base improvements in a fast-paced, international contact center environment.