Bilingual HR Care Delivery Specialist (EN/DE) - Remote

Alight Solutions; Kraków; Hybrid; PLN 51,000 - 61,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Pet insurance

MultiSport card

Tickets and vouchers

Permanent contract

Career growth opportunities

Work-Life Balance

Remote or Hybrid work

Job summary

Alight Solutions is hiring a Customer Care Delivery Specialist in HR Services to support employees in English and German. You will help with HR procedures, benefits, onboarding, and payroll-related questions across multiple channels.

The role requires fluent English and German (C1), strong communication, attention to detail, and a collaborative mindset. A hybrid or remote work arrangement is offered with a comprehensive rewards package in Kraków.

Qualifications

• Excellent English: C1 minimum.
• Excellent German: C1 minimum.
• Adaptability and attention to detail.
• Excellent written and verbal communication skills.
• Self-motivation and willingness to learn.
• Experience in Customer Care is a plus, but not required.

Responsibilities

• Providing support for the clients’ employees who contact us with questions about HR procedures or their employment benefits through various channels (phone, webchat or other). Queries may cover salary/pay-slip questions, onboarding, holidays, overtime and more.
• Explaining how to use the online HR systems.
• Investigating more complex cases.

Skills

English

German

Adaptability

Communication skills

Self-motivation

Customer care

Job description

Alight Solutions is hiring a Customer Care Delivery Specialist in HR Services to support employees in English and German. You will help with HR procedures, benefits, onboarding, and payroll-related questions across multiple channels.

The role requires fluent English and German (C1), strong communication, attention to detail, and a collaborative mindset. A hybrid or remote work arrangement is offered with a comprehensive rewards package in Kraków.