Customer Service Specialist with German

HRK S.A.; Gniezno; Hybrid; PLN 100,000 - 145,000; Full time

Job summary

HRK S.A. is seeking a Customer Service Specialist with German to join our international team. You will support German- and English-speaking customers, manage inquiries via multiple channels, and ensure high-quality service in a dynamic environment.

The role emphasizes customer focus, problem solving, and collaboration across departments, with a hybrid work model and opportunities for development in an international setting.

Qualifications

• German and English at B2/C1 level, both written and spoken.
• Customer-oriented approach and excellent communication skills.
• Strong problem-solving abilities.
• Good organizational skills and attention to detail.
• Ability to work independently and as part of an international team.
• Willingness to work in a hybrid model.

Responsibilities

• Provide professional customer support in German and English.
• Handle inquiries via email, phone and other channels.
• Provide accurate information and resolve customer questions.
• Process requests, orders, complaints, returns or other cases.
• Ensure timely, high-quality resolutions for customer issues.
• Record and update customer data in internal systems.
• Collaborate with internal teams to resolve complex cases.
• Escalate issues when required and follow procedures.
• Maintain high customer service standards and contribute to process improvements.

Skills

German language

English language

Customer service

Communication skills

Problem solving

Organizational skills

Teamwork

Independent work

Computer skills

Learning new systems

Tools

CRM software

Microsoft Office

Job description

Our client, an international organization operating in a dynamic and customer-focused environment, is currently looking for a Customer Service Specialist with German to join their growing team.

This is an excellent opportunity for someone who enjoys working with customers, communicates confidently in German and English, and would like to develop their career within an international organization.

You will be responsible for supporting German-speaking customers, handling their requests and queries, and ensuring a high-quality customer experience.

Responsibilities:

• Providing professional customer support in German and English
• Handling customer inquiries via email, phone and other communication channels
• Responding to customer questions and providing accurate information
• Processing customer requests, orders, complaints, returns or other cases, depending on the business area
• Ensuring timely and professional resolution of customer issues
• Recording and updating customer information in internal systems
• Cooperating with internal departments to resolve more complex cases
• Escalating issues when required and following established procedures
• Maintaining high customer service standards
• Contributing to the continuous improvement of customer service processes

What we are looking for:

• German and English at B2/C1 level, both written and spoken
• Customer-oriented approach and excellent communication skills
• Strong problem-solving abilities
• Good organizational skills and attention to detail
• Ability to work independently and as part of an international team
• Good computer skills and willingness to learn new systems and tools
• Previous experience in customer service, administration, contact center or a similar position will be an advantage
• Willingness to work in a hybrid model

What our client offers

• Employment Contract (UoP)
• Stable employment within an international organization
• Comprehensive onboarding and training
• Opportunities for professional development and career progression
• Daily exposure to German and English
• International and multicultural working environment