German-English European Customer Service Exec | Hybrid

CHEP Polska Sp. z o.o.; Poland; Hybrid; PLN 108,000 - 156,000; Full time

Benefits offered by this job

Hybrid Work Model

Equal Opportunity Employer

Job summary

CHEP Polska Sp. z o.o. in Poland is seeking a German and English-speaking Customer Service Executive to join our European team.

You will handle inquiries, onboarding, and cross-functional collaboration to deliver outstanding service. The role requires strong communication, data accuracy, and the ability to manage multiple priorities in a dynamic, multinational environment. We offer a Hybrid Work Model and opportunities across Europe.

Qualifications

• Experience in customer service, administration, or operational support.
• Experience with defined processes and service standards.
• Comfortable using business systems, digital tools, and technology platforms.
• Ability to manage multiple priorities in a dynamic environment.

Responsibilities

• Resolve customer inquiries and requests, adhering to SLAs.
• Onboard customers and train on systems as needed.
• Collaborate with Sales, Finance, and Operations for seamless service.
• Maintain accurate customer data and requests in systems.
• Review accounts to identify improvements and insights for satisfaction.
• Contribute to process improvements to raise service levels.
• Support customer retention by addressing issues proactively.
• Advocate for customers across internal teams.

Skills

Customer-first mindset

Strong communication

Data accuracy

Time management

Collaboration

Problem solving

Tools

CRM systems

Job description

CHEP Polska Sp. z o.o. in Poland is seeking a German and English-speaking Customer Service Executive to join our European team.

You will handle inquiries, onboarding, and cross-functional collaboration to deliver outstanding service. The role requires strong communication, data accuracy, and the ability to manage multiple priorities in a dynamic, multinational environment. We offer a Hybrid Work Model and opportunities across Europe.