Hybrid International Customer Support Specialist

Capgemini; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical care (Medicover)

Life insurance

Hybrid work model

Home office package

Buddy programs

Training tracks

Job summary

Capgemini in Kraków is seeking a customer service specialist to manage inquiries by phone and email, troubleshoot issues, and build strong customer relationships. You will collaborate with internal teams to resolve cases and maintain precise records of interactions.

Requirements include advanced English and German and at least 1 year in an international contact centre, plus strong Excel and MS Office skills. Hybrid work options and ongoing training are offered.

Qualifications

• Advanced level of English and German with excellent written and verbal communication skills.
• Min. 1 year of experience in international contact centre.
• Practical knowledge of Excel and other Microsoft Office tools.

Responsibilities

• Manage and resolve customer inquiries via phone and email.
• Troubleshoot issues and provide accurate, timely solutions.
• Build and maintain strong relationships with customers.
• Collaborate with internal teams to ensure efficient case resolution.
• Maintain clear and accurate records of customer interactions.
• Identify recurring issues and contribute to process improvements and knowledge base updates.

Skills

English

German

Customer service

Excel

Education

Bachelor's degree

Tools

Excel

Job description

Capgemini in Kraków is seeking a customer service specialist to manage inquiries by phone and email, troubleshoot issues, and build strong customer relationships. You will collaborate with internal teams to resolve cases and maintain precise records of interactions.

Requirements include advanced English and German and at least 1 year in an international contact centre, plus strong Excel and MS Office skills. Hybrid work options and ongoing training are offered.